SOURCE: Bomgar Corporation

October 02, 2007 03:00 ET

PC Remote Control Increases Mobile Workforce Productivity

The Right Help Desk Software Increases the Productivity of an Off-Site Workforce

RIDGELAND, MS--(Marketwire - October 2, 2007) - In many cases, allowing employees to work from home has proven productive: It lowers company expenses, and allows employees to more easily achieve a balance between their business and personal lives. However, not being in an office environment also has drawbacks which, if not addressed, could work against you -- productivity will suffer rather than being enhanced. According to a recent study, use of the right technologies is a major contributing factor to productivity of a remote and mobile workforce, and keeping that technology up and running is vital. PC remote control help desk software could play a pivotal role.

The new study, Understanding and Managing the Mobile Workforce, published by Cisco, revealed that a feeling of isolation is the main reason why employees prefer to work in an office environment. This isolation is in part due to lack of the usual office banter and camaraderie, but access to company knowledge and information is also a major factor. Employers should therefore make use of all available communication tools and technologies to ensure their mobile and remote employees are part of the team and have the company data they need.

Voice and video services that enable informal communication play a role, as does wireless and broadband technology. However, the study also found that workers without good IT skills or without access to IT support services when and where they need them are at a disadvantage.

Bomgar's PC remote control software could be a major part of the solution: those workers with limited IT skills will be able to access support for any PC anywhere, on demand, and because the support rep can see what's going on with the remote employee's computer, the rep will be able to resolve problems quickly and without having to depend on descriptions of the problem by the employee.

While using all the latest technologies may increase the productivity of remote workers, security of company information is also a major consideration. Because Bomgar's appliance-based PC remote control software is housed within the company under the company's established security measures and no data is routed through a third party vendor, company data stays secure.

For more information on how you can use Bomgar's appliance-based PC remote control help desk software to increase the productivity of your mobile and remote workers, visit the Bomgar website.

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