SOURCE: Information Builders

October 16, 2007 08:57 ET

Pershing LLC Named Winner of Technology Managers Forum Award

Information Builders' Customer Takes "Best Practices in IT" Award for Its Service-Level Dashboard

NEW YORK, NY--(Marketwire - October 16, 2007) - Information Builders, the leader in production business intelligence (BI) solutions, today announced that Pershing LLC, a long-standing customer that has demonstrated innovative use of Information Builders' WebFOCUS technology, was named the winner of the 2007 "Best Practices in IT" award from the Technology Managers Forum. The Best Practice Awards program is particularly distinguished by the caliber of its judging panel, which features practicing Fortune 500 IT managers.

Pershing used WebFOCUS to create a service-level scorecard and BI dashboard that have become integral parts of the company's sales and customer care processes. These BI applications allow investment professionals to gauge their own performance by filtering and dynamically viewing transaction data, and to identify problems in operational processing that would not otherwise have been found. For example, one metric provides transparent insight into the promptness of responding to customer requests in various categories. Another metric lists the total number of reopened requests. Both of these statistics offer insight into the actual quality of Pershing's work.

Pershing also uses WebFOCUS to continuously improve their performance in regards to their customers. This service-level management, Pershing believes, provides a unique advantage over their competitors.

"Service excellence is a key foundation to Pershing's success," said Daniel Cronin, assistant vice president, Pershing Technology Group. "When prospects and customers see how clearly and completely we report on so many business processes, they quickly recognize the confidence we have in our ability to deliver our services."

According to Cronin, the BI information has led to a better and more consistent client experience. During a recent five-month period, service level performance rose from 98.5 to 99.3 percent across the firm, despite an ever-increasing amount of transactions processed during that same period.

In addition to analyzing historical data in a warehouse, Pershing's BI environment can access data from the firm's operational systems to perform real-time analytics, such as how many transactions are being requested, how many have been processed, and how many are pending. More than 80 percent of Pershing's investment professionals have adopted the new BI capabilities -- about 75,000 users total.

"Pershing is a great example of a company that has burst the bounds of traditional BI and is sharing the benefits of operational business intelligence with their customers, all 75,000 of them," said Gerald Cohen, CEO of Information Builders.

The Best Practice Awards will be presented today at the Technology Managers Forum's 14th annual conference, "TechForum's Security Forum: Emerging Trends in Enterprise Security." The one-day, by invitation only conference attracts senior-level technology managers from large enterprises. All winners were chosen through nominations from organizations in the United States, Europe, and Asia. To learn more about the Tech Forum awards and this year's winners, please visit www.techforum.com.

About Information Builders

Information Builders' award-winning combination of business intelligence and enterprise integration software has been providing innovative solutions to more than 12,000 customers for the past 30 years. WebFOCUS is the world's most widely utilized business intelligence platform. It provides the security, scalability, and flexibility needed at every level of global extended enterprises. Its simplicity helps create executive, analytical, and operational applications that reach dozens to millions of users. Information Builders subsidiary iWay Software provides state-of-the-art, multi-purpose integration engines that address all SOA, application, data, and information management requirements. Its integration adapters have been adopted by the leading software platform providers. Together, these products give Information Builders' customers the ability to live up to the company motto: Your business. No barriers.

Information Builders' customers include most of the Fortune 100 and U.S. federal government agencies. Headquartered in New York City with 90 offices worldwide, the company employs 1,600 people and has more than 350 business partners.

About Pershing LLC

Pershing LLC is a subsidiary of The Bank of New York Mellon Corporation. Pershing helps financial services firms and advisors succeed by providing the technological, operational, trading, investment, and practice management solutions they need to serve investors.

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