Pivotal Corporation

Pivotal Corporation
chinadotcom corporation

chinadotcom corporation

March 22, 2005 06:01 ET

Pivotal 5.1 Recognized as Top CRM Software Package by Leading Analyst Firm





MARCH 22, 2005 - 06:01 ET

Pivotal 5.1 Recognized as Top CRM Software Package by
Leading Analyst Firm

VANCOUVER, BRITISH COLUMBIA--(CCNMatthews - March 22, 2005) - Pivotal
Corporation and chinadotcom corporation (NASDAQ:CHINA)

ISM honors Pivotal with major industry award for the ninth consecutive

Pivotal Corporation, a CDC Software company, and a leading CRM solution
provider for mid-sized enterprises, today announced that the Pivotal 5.1
CRM software suite has been named by ISM Inc. as one of the 'Top 15' CRM
software packages for 2005. The 'Top 15' selections are featured in
ISM's 13th edition of The Guide to CRM Automation (www.ismguide.com).

Pivotal 5.1 was selected from dozens of CRM software packages, which
were tested by the ISM Software Lab at its Bethesda, Md.-based
headquarters. Each package was rated according to 211 selection
criteria, including 109 business functions, 49 technical features, and
17 user support features. A key element of ISM's evaluation incorporates
the responses of first-hand users - who are asked to describe aspects of
their deployment including systems integration efforts and the final
costs of the system.

"With the release of Pivotal 5.1, Pivotal continues to leverage more
than ten years of CRM experience in the mid-enterprise market," said
Barton Goldenberg, president, ISM. "ISM congratulates Pivotal for its
technological leadership and dedication to helping mid-sized companies
implement successful CRM strategies."

According to Divesh Sisodraker, president and CEO, Pivotal, "Pivotal is
very proud to be honored with this benchmark award for nine consecutive
years. Pivotal 5.1 is built on a highly flexible, Web-based
architecture, with a rich set of CRM capabilities, including advanced
email management, extensive integration to Microsoft Office 2003,
best-in-class mobile functionality and support for multi-language,
global marketing campaigns. This award further validates our commitment
to ongoing product innovation and customer success."

About Pivotal Corporation

Pivotal Corporation, a software unit of chinadotcom corporation
(NASDAQ:CHINA), is a leading CRM company that is 100 percent
purpose-built to serve the demanding requirements of mid-sized
enterprises - a powerful, highly flexible application platform, a
complete set of CRM applications, and low-cost, results-producing
implementation services. Pivotal delivers software and services that are
designed to produce meaningful increases in revenues, margins and
customer loyalty for companies and business units in the revenue range
of $100 million to $3 billion. More than 1,700 companies around the
world have licensed Pivotal including: Farm Credit Services of America,
Premera Blue Cross, Qiagen, Sharp Electronics Corporation, and WellCare
Health Plans.

Pivotal's complete CRM software suite includes a powerful application
platform and additional capabilities in contact centers, partner
management and interactive selling. For more information, visit

About chinadotcom corporation

chinadotcom corporation (NASDAQ:CHINA; Website: www.corp.china.com) is a
leading integrated enterprise software and mobile applications company
focused on China and internationally. The company has over 1,800
employees with operations in over 14 countries.

For more information about chinadotcom corporation, please visit the
website http://www.corp.china.com.

Forward Looking Statements

This press release includes "forward-looking statements" within the
meaning of the United States Private Securities Litigation Reform Act of
1995, including statements relating to the use of Pivotal CRM to produce
increases in revenues, margins and customer loyalty. These statements
are based on management's current expectations and are subject to risks
and uncertainties and changes in circumstances. Factors that could cause
actual results to differ materially from those anticipated in the
forward looking statements include, the need to develop, integrate and
deploy applications to meet customer's requirements, the possibility of
development or deployment difficulties or delays, the dependence on
customer satisfaction with Pivotal's CRM software, continued commitment
to the deployment of the solution, and the risks involved in developing
software solutions and integrating them with third-party software and
services. Further information on risks or other factors is detailed in
filings or submissions with the United States Securities and Exchange
Commission made by our parent, chinadotcom corporation, including its
Annual Report for the year ended December 31, 2003 on Form 20-F/A filed
on July 8, 2004. All forward-looking statements included in this press
release are based upon information available to management as of the
date of the press release, and you are cautioned not to place undue
reliance on any forward looking statements which speak only as of the
date of this press release. The company assumes no obligation to update
or alter the forward looking statements whether as a result of new
information, future events or otherwise.

(C) 2005 Pivotal Corporation. All rights reserved. Pivotal is a
registered trademark of Pivotal Corporation. All other trade names
mentioned are trademarks and/or registered trademarks of their
respective owners.


Contact Information

    Pivotal Corporation
    Craig Clark
    Press Contact