Pivotal Corporation

Pivotal Corporation
chinadotcom corporation

chinadotcom corporation

January 17, 2005 06:00 ET

Pivotal Customer Adapts Pivotal CRM to Protect Members Against Identity Fraud


NEWS RELEASE TRANSMITTED BY CCNMatthews

FOR: PIVOTAL CORPORATION

AND CHINADOTCOM CORPORATION

NASDAQ SYMBOL: CHINA

JANUARY 17, 2005 - 06:00 ET

Pivotal Customer Adapts Pivotal CRM to Protect Members
Against Identity Fraud

VANCOUVER, BRITISH COLUMBIA--(CCNMatthews - Jan. 17, 2005) - Pivotal
Corporation and chinadotcom corporation (NASDAQ:CHINA)

North Shore Credit Union First to Implement Anti-Fraud Photo ID Program

Pivotal Corporation, a CDC Software company, and North Shore Credit
Union today announced that North Shore Credit Union has become the first
financial institution in Canada to successfully implement a photo
identification anti-fraud program in its branches. North Shore Credit
Union implemented the program to protect its members against the
increasing threat of identity fraud as well to combat increasing costs
associated with this crime.

Headquartered in North Vancouver, British Columbia, North Shore Credit
Union (NSCU) is a vibrant, innovative financial institution that ranks
among the fastest-growing credit unions in Canada. NSCU is committed to
building relationships with its 40,000 members by responding to members'
financial needs with competitive, high-quality products and services
needed to achieve true financial wellness. In 1999, NSCU deployed
Pivotal as its customer relationship management platform giving
employees tools and information to more effectively provide responsive
and customized solutions for each member.

"Identity fraud has not only become an expensive problem for us, but for
our members it is devastating on many fronts," says North Shore Credit
Union president and CEO Chris Catliff. "Our photo ID program has
received an overwhelmingly positive response from our members, who are
grateful that we are taking the necessary steps to protect them and
ourselves from this crime."

Many of North Shore Credit Union's members have voluntarily allowed
their photograph to be taken and accessed by NSCU frontline staff at the
time of a transaction. This process eliminates the need for members to
show photo identification (such as a driver's license) at any of the
credit union's 11 branches. During the six-week pilot phase of the
program, 760 members were photographed, with fewer than 20 opting out,
representing a 97.4 percent response rate.

North Shore Credit Union's member photo ID program has been made
possible through technology developed by Pivotal Corporation. NSCU
adapted and customized the Pivotal CRM system to allow members' photos
to be displayed on the credit union's CRM system. North Shore Credit
Union's member photo ID program is on track to be operational in all 11
branches by the beginning of February.

According to Phonebusters (Canadian anti-fraud call centre), British
Columbians recorded the second-highest number of identity theft
complaints in Canada in 2003. That same year, the crime cost British
Columbians more than $1.8 million, an increase of approximately $600,000
over 2002.

According to Divesh Sisodraker, president and CEO of Pivotal, "North
Shore Credit Union is a trend-setter and technology innovator in the
Canadian banking market and is continuously finding ways to enhance and
further relationships with its members through innovating and extending
their Pivotal CRM. It is clear that with more than 97 percent of the
participants in the pilot phase choosing to have their photograph taken
and accessed by NSCU frontline staff, there is overwhelming demand for
this type of program. We congratulate NSCU on the launch of its
anti-fraud initiative."

About North Shore Credit Union

One of the fastest-growing credit unions in Canada, North Shore Credit
Union is a full-service financial institution offering expert advice and
service to 40,000 members. With its head office in North Vancouver,
North Shore Credit Union has 11 branches in communities from Burnaby and
downtown Vancouver to Whistler and Pemberton.

About Pivotal Corporation

Pivotal Corporation, a software unit of chinadotcom corporation
(NASDAQ:CHINA), is a leading CRM company that is 100 percent
purpose-built to serve the demanding requirements of mid-sized
enterprises - a powerful, highly flexible application platform, a
complete set of CRM applications, and low-cost, results-producing
implementation services. Pivotal delivers software and services that are
designed to produce meaningful increases in revenues, margins and
customer loyalty for companies and business units in the revenue range
of $100 million to $3 billion. More than 1,700 companies around the
world have licensed Pivotal including: Centex Homes, Farm Credit
Services of America, Premera Blue Cross, Qiagen, Sharp Electronics
Corporation, and WellCare Health Plans.

Pivotal's complete CRM software suite includes a powerful application
platform and additional capabilities in contact centers, partner
management and interactive selling. For more information, visit
www.pivotal.com.

About chinadotcom corporation

chinadotcom corporation (NASDAQ: CHINA; Website: www.corp.china.com) is
a leading integrated enterprise software and mobile applications company
focused on China and internationally. The company has approximately
1,800 employees with operations in over 14 countries.

For more information about chinadotcom corporation, please visit the
website http://www.corp.china.com.

Forward Looking Statements

This press release includes "forward-looking statements" within the
meaning of the United States Private Securities Litigation Reform Act of
1995, including statements relating to the ability of the photo
identification program using Pivotal CRM to prevent identity fraud and
the ability of Pivotal CRM to produce meaningful increases in revenues,
margins and customer loyalty. These statements are based on management's
current expectations and are subject to risks and uncertainties and
changes in circumstances. Factors that could cause actual results to
differ materially from those anticipated in the forward looking
statements include, the possibility of development or deployment
difficulties or delays, the dependence on customer satisfaction with
Pivotal's CRM software, continued commitment to the deployment of the
solution, the willingness of members to participate in the program and
the ability of frontline staff to implement the program. Further
information on risks or other factors is detailed in filings or
submissions with the United States Securities and Exchange Commission
made by our parent, chinadotcom corporation, including its Annual Report
for the year ended December 31, 2003 on Form 20-F/A filed on July 8,
2004. All forward-looking statements included in this press release are
based upon information available to management as of the date of the
press release, and you are cautioned not to place undue reliance on any
forward looking statements which speak only as of the date of this press
release. The company assumes no obligation to update or alter the
forward looking statements whether as a result of new information,
future events or otherwise.

(C) 2005 Pivotal Corporation. All rights reserved. Pivotal is a
registered trademark of Pivotal Corporation. All other trade names
mentioned are trademarks and/or registered trademarks of their
respective owners.

-30-

Contact Information

  • FOR FURTHER INFORMATION PLEASE CONTACT:
    Pivotal Corporation
    Leslie Castellani
    Press Contact
    (604) 699-8151
    Email: lcastellani@pivotal.com
    or
    North Shore Credit Union
    Kristin Abraham
    Press Contact
    (604) 983-4584
    Email: kristin_abraham@nscu.com