Pivotal Corporation

Pivotal Corporation
chinadotcom corporation

chinadotcom corporation

January 18, 2005 06:01 ET

Pivotal Signs Alliance Agreement with Building Industry Consortium; Pivotal and New Home Technologies to Jointly Market Solutions to the Homebuilding Market


NEWS RELEASE TRANSMITTED BY CCNMatthews

FOR: PIVOTAL CORPORATION

AND CHINADOTCOM CORPORATION

NASDAQ SYMBOL: CHINA

JANUARY 18, 2005 - 06:01 ET

Pivotal Signs Alliance Agreement with Building
Industry Consortium; Pivotal and New Home Technologies
to Jointly Market Solutions to the Homebuilding Market

VANCOUVER, BRITISH COLUMBIA--(CCNMatthews - Jan. 18, 2005) - Pivotal
Corporation and chinadotcom corporation (NASDAQ:CHINA)

Pivotal Corporation, a CDC Software company, and a leading CRM solution
provider for mid-sized enterprises, and New Home Technologies, a
building industry technology consortium, today announced an alliance
agreement to jointly market products and services to homebuilders across
the United States. The goal of this initiative is to help accelerate
adoption of sales, marketing, service warranty and options management
solutions by the homebuilding industry.

Founded in 2004, New Home Technologies is a joint-venture subsidiary of
Builder Homesite, Inc., a consortium of 35 of the top homebuilders in
the United States. These homebuilders along with leading product
manufacturers have joined together to create products and services to
benefit the entire homebuilding industry. The first product being
launched by New Home Technologies is Envision- a scaleable options
management system with specific tools for manufacturers, builders, and
homebuyers.

"More and more, homebuyers are seeking the same responsive, personally
tailored, customer experience while buying a home as they would receive
from any other purchase," said Melissa Morman, chief operating officer,
New Home Technologies, LLC. "Pivotal and New Home Technologies share the
same commitment to helping builders change the way they interact with
new home buyers to create the highest quality customer experience.
Products such as Design Center Manager and Pivotal Homebuilder Front
Office, Pivotal's complete sales, marketing and customer care suite will
ultimately benefit the entire homebuilding industry."

Together, Pivotal and New Home Technologies will collaborate to further
increase the adoption of new technologies by the homebuilding industry
and help builders create more enjoyable customer experiences for new
homebuyers. The two companies will share industry and technology
expertise, participate in joint marketing, education and sales efforts
and work together to identify joint customer integration projects. The
alliance boasts New Home Technologies' Envision options management
solution which will allow homebuilders and suppliers to manage options
sales via the Internet along with Pivotal's comprehensive lead
management, sales automation and customer care applications.

According to Bruce Cameron, general manager, homebuilder solutions,
Pivotal, "The Pivotal-New Home Technologies agreement represents another
major milestone in our strategy to help homebuilders create customers
for life. New Home Technologies is a widely-recognized consortium of
leading builders and suppliers. We are thrilled that they have chosen to
join Pivotal in addressing the unique requirements of this exciting
market."

About Builder Homesite and New Home Technologies

Builder Homesite, Inc., a consortium of 35 of the national's largest
homebuilders, is today's leading marketing and technology solutions
provider for the home building industry. Its growing range of products
and services are revolutionizing the way homes are marketed on the
Internet. In 2002, Builder Homesite launched its first product,
NewHomeSource.com, a consumer website offering the Internet's most
comprehensive information and selection of new homes. In 2004, Builder
Homesite formed New Home Technologies, a subsidiary consortium of new
homebuilders and product suppliers, to create an integrated and
standardized online new home design options management portal. Today
Builder Homesite is continuing to extend its Internet technology
expertise into new industries. For more information, go to
www.newhometechnologies.com.

About Pivotal Homebuilder Front Office

Pivotal Homebuilder Front Office is a comprehensive suite of sales,
marketing and customer care functionality that enables volume
homebuilders to provide homebuyers with a single face during the entire
home buying process, enhance the customer experience, and drive brand
value. The system features extensive integration to Microsoft Office,
including Outlook, and a user-friendly application with
industry-specific workflow designed to meet the needs of high production
homebuilders. With these capabilities, home sales professionals are able
to capture and qualify Internet leads, collect prospect date and access
information on available homes, building status, pricing and options. In
addition, a built-in financial calculator helps agents quickly compile
scenarios that take into account different fees including mortgage fees,
tax schedules, and down payments, which can then be incorporated into
contracts that can be revised as the sale progresses. Customer care
representatives can access a comprehensive repository of customer
information, review the home history, and manage the complete service
cycle, including assigning contractors, tracking service requests,
monitoring service quality and tracking contractor and supplier
charge-backs.

About Pivotal Corporation

Pivotal Corporation, a software unit of chinadotcom corporation
(NASDAQ:CHINA), is a leading CRM company that is 100 percent
purpose-built to serve the demanding requirements of mid-sized
enterprises - a powerful, highly flexible application platform, a
complete set of CRM applications, and low-cost, results-producing
implementation services. Pivotal delivers software and services that are
designed to produce meaningful increases in revenues, margins and
customer loyalty for companies and business units in the revenue range
of $100 million to $3 billion. More than 1,700 companies around the
world have licensed Pivotal including: Centex Homes, Farm Credit
Services of America, Premera Blue Cross, Qiagen, Sharp Electronics
Corporation, and WellCare Health Plans.

Pivotal's complete CRM software suite includes a powerful application
platform and additional capabilities in contact centers, partner
management and interactive selling. For more information, visit
www.pivotal.com.

About chinadotcom corporation

chinadotcom corporation (NASDAQ:CHINA) (Website: www.corp.china.com) is
a leading integrated enterprise software and mobile applications company
focused on China and internationally. The company has approximately
1,800 employees with operations in over 14 countries.

For more information about chinadotcom corporation, please visit the
website www.corp.china.com.

Forward Looking Statements

This press release includes "forward-looking statements" within the
meaning of the United States Private Securities Litigation Reform Act of
1995. These statements are based on management's current expectations
and are subject to risks and uncertainties and changes in circumstances.
Factors that could cause actual results to differ materially from those
anticipated in the forward looking statements include, the need to
develop, integrate and deploy applications to meet customer's
requirements, the possibility of development or deployment difficulties
or delays, the dependence on customer satisfaction with Pivotal's CRM
software, continued commitment to the deployment of the solution, and
the risks involved in developing software solutions and integrating them
with third-party software and services. Further information on risks or
other factors is detailed in filings or submissions with the United
States Securities and Exchange Commission made by our parent,
chinadotcom corporation, including its Annual Report for the year ended
December 31, 2003 on Form 20-F/A filed on July 8, 2004. All
forward-looking statements included in this press release are based upon
information available to management as of the date of the press release,
and you are cautioned not to place undue reliance on any forward looking
statements which speak only as of the date of this press release. The
company assumes no obligation to update or alter the forward looking
statements whether as a result of new information, future events or
otherwise.

(C) 2005 Pivotal Corporation. All rights reserved. Pivotal is a
registered trademark of Pivotal Corporation. All other trade names
mentioned are trademarks and/or registered trademarks of their
respective owners.

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