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Planet DDS Selects Helpstream's Social CRM Suite to Provide Enhanced Customer Support
Social Marketing Capabilities to Enable Targeted Customer Acquisition Campaigns for Fast-Growing SMB Company
| Source: Helpstream
MOUNTAIN VIEW, CA--(Marketwire - December 15, 2009) - Helpstream, the
leading provider of Social CRM solutions, today announced that Planet DDS, the premier Web-based dental practice management
software, has selected its community-based Social CRM Suite to provide
a social customer experience for its rapidly expanding customer base.
Helpstream's marketing automation integration and social media monitoring
capabilities will also enable Planet DDS to identify potential customers
and conduct targeted sales outreach.
"As a small business looking to compete in a crowded space with tough
competitors, we need to differentiate our offering with the most
cutting-edge technology and expand support services for a rapidly growing
customer base, while still maintaining the best customer service," said
Peter Jackson, director of marketing at Planet DDS. "By implementing
Helpstream's Social CRM platform, Planet DDS customers will have more
immediate responses to questions, while being able to engage with one
another and learn from the experience of peers. We believe this is an
invaluable service to our customers and the industry."
The Planet DDS customer community will include a best practices forum for
sharing insights on starting and growing a successful dental practice. The
social support capabilities from Helpstream will enable Planet DDS
customers to answer questions among themselves, lowering costs while
serving a growing customer base. Helpstream's social marketing
capabilities will enable Planet DDS to utilize customer insights from
community activity for lead generation, lead nurturing and targeted sales
outreach to further grow its business.
"Helpstream's Social CRM platform was built from the ground up for
companies like Planet DDS. Our platform enables small- and medium-sized
businesses to successfully compete by providing a differentiated customer
service experience and by engaging customers in new ways to help lower
costs and drive top-line revenue," said Bill Odell, vice president of
marketing at Helpstream.
About Planet DDS
Planet DDS, Inc., a privately held company in Irvine, California, develops,
hosts, and supports Software-as-a-Service (SaaS) applications for the
dental industry. Planet DDS also offers virtual
services through the use of web-based dental software delivery and its network
of experienced, stay-at-home dental office workers.
About Helpstream
Helpstream's Social CRM solution helps companies reduce overall customer
support costs while increasing customer satisfaction and retention.
Helpstream integrates social Web technologies with modern customer service
and collaboration processes to drive effective customer and partner
engagement across all business functions. Helpstream's SaaS design makes it
fast to deploy, easy to use and affordable. The service can be deployed as
a complete customer service system or as an integrated self-service and
community case resolution complement to existing CRM systems. More than 200
customers and 850,000 users access Helpstream regularly to share
information and discover solutions to everyday customer service problems on
the Web. Helpstream is headquartered in Mountain View, Calif. For more
information, please visit www.helpstream.com or follow us on Twitter at twitter.com/helpstream.