SOURCE: Plex Systems

Plex Systems

November 18, 2009 08:57 ET

Plex Systems Community Advisory Board Announces Results

Group's Latest Step in Exceeding Customer Expectations

AUBURN HILLS, MI--(Marketwire - November 18, 2009) - Plex Systems, Inc., provider of the No. 1 rated ERP software for manufacturers, today announced results of the efforts of its inaugural Community Advisory Board (CAB). Marking a full year of working together, this team of clients developed an effective process to ensure that members of the Plex Systems' community get maximum ROI from their use of Plex Online.

Initiated in late 2008, the CAB serves as a liaison between Plex Systems and the Plex Online user community, enabling users to share insights and best practices with each other and the company. The CAB regularly meets both online and in person, and its members are frequently in contact with each other to exchange ideas. They also presented details of their accomplishments at PowerPlex 2009, Plex Systems' annual user conference, held this past May.

Key achievements include:
     -- "Brown Bag" Webinars - a free resource to help Plex Online users
        "get better faster," where a user or group of users share best
        practices around a specific topic.
     -- Plex Online Community Forums - suggested several improvements,
        including improved search capability and the ability to subscribe
        to discussion threads.
     -- Knowledge management and sharing - drove development of
        wiki-based help system and communications enhancements
     -- An article by a CAB member is highlighted in each issue of Plex
        Systems' monthly newsletter to customers

"The Plex community is passionate about using Plex Online to its best advantage -- and sharing with others what this solution could mean to them," said Rick Bachman, CAB member and Director of Business Process for Feintool's US Operations. "This innovative group of Plex Online users helps bring that mission to life. We are proud to champion product enhancements and are encouraged by the rapid implementation of new features brought to light by the community. The first year exceeded our expectations and we are excited about the future."

Current members of the Community Advisory Board include representatives from Shape Corporation, Ralco Industries, Inc., Tomasco, Inteva Products, Grand Rapids Spring & Stamping, Batesville Tool and Die, Feintool USA Corporation and Plex Systems. The group continues to grow and add new members.

"The passion and power of this community is impressive," said Plex Systems President and CEO Mark Symonds. "We are excited and grateful for the work of the Community Advisory Board. Their input is a key factor in the ongoing success of Plex Systems."

"Plex Systems does not operate in a vacuum," said Simon Jacobson, research director at AMR Research. "Our findings show that the company is constantly soliciting customer feedback. They watch for developments and trends and work to anticipate needs and offer solutions. The Plex Systems CAB is a tremendously effective tool at harvesting user input to help maintain a continuous product improvement cycle."

About Plex Systems, Inc.

Plex Systems, Inc. is the developer of Plex Online, a software as a service (SaaS) solution for the manufacturing enterprise and the only solution to achieve the prestigious Champion ranking in Aberdeen Group's 2009 "ERP in Manufacturing" AXIS report. Plex Online offers industry-leading features for virtually every department within a manufacturer, including Manufacturing Operations Management (MOM) and Quality Management Systems (QMS) for the shop floor, Customer Relationship Management (CRM) for sales and marketing, Supply Chain Management (SCM) for procurement, and Enterprise Resource Planning (ERP) for finance and management. Plex Online's fully-integrated model delivers a "shop floor to top floor" view of a manufacturer's operations, enabling management to run their business at maximum efficiency. Founded in 1995, Plex Systems is headquartered in Auburn Hills, Michigan, with customers around the globe. More information is online at

Plex Systems and Plex Online are trademarks of Plex Systems, Inc.

Contact Information

  • Contact:
    Peggy Fenwick
    Plex Systems, Inc.
    Telephone: 734.516.6490