SOURCE: Presidio Networked Solutions, Inc.

Presidio Networked Solutions, Inc.

June 23, 2010 09:00 ET

Presidio Bolsters Managed Services Offerings

SMARTnet Optimization Gives Customers Better Visibility Into Devices, Tighter Control Over Service Contract Spend

GREENBELT, MD--(Marketwire - June 23, 2010) -  Presidio Networked Solutions, Inc., the leading provider of professional and managed services for the full lifecycle of advanced IT infrastructure solutions, has developed SMARTnet Optimization -- a new Business Process Outsourcing tracking tool for monitoring the day-to-day usability of SMARTnet devices and service contracts. Designed for businesses with large Cisco SMARTnet contracts, Presidio's new tool tracks supported devices and applications, ensuring they are accessible and that contracted service levels are upheld. The tracking ability reconciles customer and Cisco data to align contract fees with the number of covered devices, providing a singular point of view which simplifies the network support process.

"Our engineers would often find that customers were paying for devices that were no longer in service or had devices that were not supported by existing contracts," said Kevin Mulloy, President Managed Networks, Presidio Networked Solutions. "We developed this new tool to help them minimize risk and costs by providing better visibility into devices and tighter management of both existing and renewal contracts."

Because SMARTnet Optimization helps customers quickly make changes to contracts so they are not paying for uncovered devices, it has the potential to dramatically reduce overhead costs. In one instance, a Presidio SMARTnet Optimization customer cut its annual SMARTnet fees by $400,000, maximizing its return on investment.

Presidio's SMARTnet Optimization is based on a process that uses high-speed SNMP scanning, categorization, and deduplication to discover enabled devices in a customer's network. A monitoring appliance is attached to the network to permit Presidio personnel to monitor service contract provisions for each Cisco device in use and under contract. The tool actively sends requests for serial numbers to Cisco devices. Presidio uses the data to record products, model numbers and up-time information. Data enters an end-to-end configuration management database which continues to update itself in real time. The data can be cross-referenced with any manufacturer or third-party support or warranty contract, yielding accurate location data.

By managing the correlated data, Presidio provides customized reporting and consulting to customers. Presidio works with each individual customer's needs, executes agreed upon changes and ensures that the manufacturer or third-party updates their records. 

Presidio offers managed services that complement all of its advanced technology offerings. Its Sentry Managed Services allows enterprises to focus on their core competencies and on creating business advantage, while Presidio manages the IT infrastructure. This approach allows organizations to benefit from the latest technology developments and makes it easy and cost-effective for them to adapt the IT infrastructure to changing business requirements. Presidio Managed Networks also offers out-tasking -- managing specific aspects of the infrastructure rather than the entire network.

Earlier this year, Cisco awarded Presidio with the National Technology Excellence Collaboration Partner of the Year and Everything Channel ranked Presidio in its North America's Top 500 Technology Integrators.

About Presidio Networked Solutions, Inc.
Presidio Networked Solutions, Inc., the leading provider of advanced IT lifecycle solutions, addresses the complete technology lifecycle -- plan, design, integrate, operate and optimize -- for the enterprise, commercial and government markets. Presidio's comprehensive solutions portfolio comprises unified communications, wireless, security, storage, network infrastructure and managed services. Holding the highest networking industry certifications from vendor partners Cisco, IBM, HP, Sun, EMC, NetApp, VMware and Microsoft, Presidio Networked Solutions is well-positioned to meet the growing needs of customers migrating to advanced technologies. Presidio also offers customers an extensive range of financing solutions, including leasing. For more information visit: www.presidio.com.

Presidio's Security Operations Center (SOC) is in addition to their Network Operations Centers & The SMARTnet Optimization solution.

Contact Information

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