SOURCE: Cicero Inc.

Customer Experience Management, Desktop Integration, Unified Desktop Solutions

May 04, 2010 10:46 ET

ProCore Solutions Selects Cicero XM Enterprise™

Intelligent Desktop Solution to Provide Improved Contact Center Efficiency, Effectiveness, and Operational Insight

CARY, NC--(Marketwire - May 4, 2010) -  Cicero Inc. (OTCBB: CICN), a leader in customer experience management and desktop integration solutions, announced today that ProCore Solutions, a provider of customer contact center solutions, has signed a new product and services agreement to deliver and use Cicero's XM™ software solutions in its service centers. Under the agreement, Cicero will automate the login processes, client search and other processes as well as train ProCore employees how to build and modify their own Cicero XM solutions for true self-sufficiency.

Cicero XM with its United Data Model™ combines enterprise data from any desktop applications, web services and database connections, and abstracts it to provide the right information to a customer service representative within the context of an interaction. This feature empowers both IT and business analysts to make desktop changes on demand without programming time or risk. Using Cicero XM, companies are:

  • Integrating existing desktop applications regardless of when they were created or their underlying technology
  • Monitoring desktop application usage and performance
  • Triggering customer and internal alerts -- as well as call or screen recording based on pre-defined events
  • Automating manual and repetitive tasks such as copying and pasting data or notating account activity
  • Ensuring business user workflow adherence
  • Providing integrated decision support through dynamic scripting, prompting and guidance
  • Creating new composite applications, toolbars, and dashboards
  • Delivering blended reporting of telephony and desktop interaction data

"Although Cicero XM solves integration challenges quite well, we see the real value lies in our ability to now take information, regardless of its source, and build our own service and sales applications in a period of weeks and make changes immediately, without putting additional strain on our technology team. It's exciting to think about what this means to our employees and their ability to deliver a truly exceptional level of service consistently and confidently," said Greg Steele, President of ProCore Solutions.

"We look forward to working with ProCore Solutions in providing them a software solution that will simplify their employees' jobs and allow their focus on service excellence to continue to pay off for years to come. We're excited to see the innovative applications and solutions ProCore will put in place with our technology," said Mike Garner, Chief Customer Officer at Cicero Inc.

ProCore Solutions, LLC.
ProCore Solutions is a U.S. based, live operator customer service center providing scalable, World Class customer service. ProCore Solutions provides companies with the opportunity to strengthen their relationship with their customers through 24/7/365 service. By partnering with ProCore Solutions, companies pay for customer service and customer satisfaction, not overhead. ProCore Solutions was formed just outside of Atlanta, Georgia on July 10, 2000 out of a need to provide world class customer service to members of Cobb EMC and its partnership with a natural gas marketer in the deregulated Georgia market. Learn more about ProCore Solutions at www.procoresolutions.com

About Cicero Inc.
Cicero Inc. provides solutions that enable business transformation of enterprise interactions across companies and government organizations. Cicero's XM technology delivers this capability via an innovative combination of desktop integration, automation, presentation and analytics capabilities, built to transform customer interaction into the most powerful marketing and branding asset a company can own. Cicero stands out among other software solutions for its ease of configuration and change control, eliminating up to 90% of the change control costs and time, providing the ability to deliver actionable intelligence through efficient combination of telephony and interaction data, and delivering immediate benefits with an ROI in less than 6 months. Learn more at www.ciceroinc.com

Cicero, Cicero Integrator, and Cicero XM are trademarks or registered trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.

Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.'s filings with the Securities and Exchange Commission.

Contact Information

  • Cicero Contact:
    Keith Anderson
    Director of Client Services
    Email Contact
    919-380-5092