SOURCE: ProactiveNet

August 07, 2006 09:55 ET

ProactiveNet Selected by Trinity Health

ProactiveNet Provides Operations Group With Real-Time Visibility Into End-to-End IT Infrastructure Performance

SANTA CLARA, CA -- (MARKET WIRE) -- August 7, 2006 --ProactiveNet, Inc., the time-to-value leader in Business Services Management, today announced that Trinity Health, Novi, Mich., the nation's fourth-largest Catholic health system, leverages ProactiveNet to provide Trinity Health's IT operations team with real-time, end-to-end performance data monitoring and analysis.

"ProactiveNet's service analytics technology lets our IT team know ahead of time if something within the infrastructure is not behaving as it should -- before our end users notice something is wrong," said Robert Carroll, Team Lead, Network Security, Trinity Information Services. "This level of real-time visibility is vital. It ensures optimal and consistent service delivery to our users and partner organizations."

ProactiveNet works by automatically learning the normal operating behavior of a company's end-to-end IT infrastructure environment, and provides early warning when a performance attribute is outside of its normal range but has not yet affected service delivery. This preemptive problem identification, combined with the product's ease-of-use and automated management features, allows organizations like Trinity Health to achieve value quickly while optimizing the service experience for their end users and partners.

In addition, ProactiveNet's patented service analytics technology provides the unique ability to link SLAs, and other business-related performance data, directly to the performance of the IT infrastructure in real-time. This capability enables IT operations and business unit owners to see how IT services are affecting the business, and helps them allocate staff and technology resources more efficiently.

"Trinity Health's commitment to quality patient care and the innovative delivery of those services is impressive," said Ajay Singh, President and CEO of ProactiveNet. "We're pleased to be working with such a visionary organization and look forward to working with the company for many years to come."

About Trinity Health

Based in Novi, Mich., Trinity Health is the country's fourth-largest Catholic health care system based on total revenue. Sponsored by Catholic Health Ministries, the system operates 45 hospitals (30 owned, 15 managed), 384 outpatient facilities, numerous long-term care facilities, home health offices and hospice programs, and a health care architectural firm. Employing approximately 45,000 full-time staff, Trinity Health reported $5.7 billion in unrestricted revenue and more than $401.0 million in community benefit ministry in fiscal year 2005. For more information about Trinity Health, visit

About ProactiveNet

ProactiveNet, Inc. is the "Time-to-Value" leader in Business Services Management software solutions for Global 2000 and leading e-commerce companies. The company's end-to-end solutions deliver unique capabilities to customers with requirements to align IT services to business priorities, seamlessly link business process performance to IT service and infrastructure behaviors, and maximize IT's value to the business. Achieving value within weeks, ProactiveNet customers measurably improve the availability and performance of IT services, reduce SLA non-compliance, and shorten problem resolution time, while streamlining IT operations and reducing costs.

ProactiveNet customers include E*TRADE FINANCIAL, Hoover's Online, MoneyGram and McKesson Corporation. ProactiveNet delivers key capabilities to companies implementing ITIL best practices and has been offering end-to-end business and IT services management solutions since 1997. The company is headquartered in Santa Clara, California with international offices in India and the UK. For more information about ProactiveNet, visit and download customer ROI studies, or call (877) 277-6686.

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