SOURCE: ProactiveNet

September 12, 2005 09:50 ET

ProactiveNet to Showcase Flagship BSM Solution at the IT Service Management Forum in Chicago, Sept. 19-21

SANTA CLARA, CA -- (MARKET WIRE) -- September 12, 2005 -- ProactiveNet Inc., the time-to-value leader in Business Services Management (BSM), today announced it will showcase its flagship software at the annual IT Service Management Forum (itSMF) Conference & Expo in Chicago, IL. This year's event takes place September 19-21 at McCormick Place, and ProactiveNet will be located in booth 719.

Produced by Jupitermedia, the itSMF Conference & Expo is the only vendor-neutral conference specifically designed to educate IT professionals on how standardized processes and best practices can increase the quality, efficiency and effectiveness of IT services while simultaneously reducing costs and risks. Now in its fifth year, the upcoming conference offers an expanded agenda and new two-hour "In-Depth" sessions designed to enable presenters and attendees to tackle more advanced subject matter. For a complete agenda, please visit

According to conference organizers, registration for this year's event has grown dramatically, driven in part by an explosion of US interest in the ITIL (IT infrastructure library) framework. ProactiveNet software is well equipped to make several ITIL recommendations actionable in the areas of problem management, availability management, capacity management, and service level management. ProactiveNet's solution also indirectly supports many other core ITIL functions by integrating monitored production data with other management tools such as service desks, configuration management databases (CMDBs), and change management systems.

ProactiveNet software tracks the performance of the end-to-end IT infrastructure, and has the unique ability to link business metrics performance -- such as online dollar sales per minute -- with IT services and infrastructure performance in real-time. If a business metric becomes abnormal, lines-of-business owners and IT groups can drill down into the IT infrastructure to learn the probable cause of the incident. Conversely, if ProactiveNet detects a performance abnormality somewhere within the IT infrastructure, business unit owners and IT groups can see how the abnormality may impact the business if left unresolved.

"The itSMF Conference & Expo has become a 'must attend' event for IT practitioners and executives alike," said David Langlais, vice president of marketing at ProactiveNet. "The annual conference has gained a deserved reputation for the quality of its educational sessions and for the caliber of its speakers."

About Jupitermedia Corporation

Jupitermedia Corporation (NASDAQ: JUPM), ( headquartered in Darien, CT, is a leading global provider of original information, images, research and events for information technology, business and creative professionals. Jupitermedia includes JupiterImages, one of the leading images companies in the world with over 7.0 million images online serving creative professionals with brands like Brand X, FoodPix, Botanica, Nonstock, Comstock Images, Creatas Images, PictureQuest, Liquid Library, Thinkstock Images, Thinkstock Footage, Goodshoot Images,,,,, and; and JupiterWeb, the online media division of Jupitermedia which operates four distinct online networks: and for IT and business professionals; for developers; and for creative professionals. JupiterWeb properties include more than 150 Web sites and over 150 e-mail newsletters that are viewed by over 18 million users and generate over 290 million page views monthly. Jupitermedia also includes: JupiterResearch, a leading international research advisory organization specializing in business and technology market research in 18 business areas and 14 vertical markets.

About ProactiveNet

ProactiveNet, Inc. is the "Time-to-Value" leader in Business Services Management software solutions for Global 2000 and leading e-commerce companies. The company's end-to-end solutions deliver unique capabilities to customers with requirements to align IT services to Business priorities, seamlessly link Business process performance to IT service and infrastructure behaviors, and maximize IT's value to the business. Achieving value within weeks, ProactiveNet customers measurably improve the availability and performance of IT services, reduce SLA non-compliance, and shorten problem resolution time, while streamlining IT operations and reducing costs.

ProactiveNet customers include E*TRADE FINANCIAL, Hoover's Online, MoneyGram, McKesson and ProactiveNet delivers key capabilities to companies implementing ITIL best practices and has been offering end-to-end Business and IT services management solutions since 1997. The company is headquartered in Santa Clara, California with international offices in India and the UK. For more information about ProactiveNet, visit and download our ROI studies, or call (877) 277-6686.

Contact Information