SOURCE: Psytechnics

Psytechnics

January 12, 2010 09:00 ET

Psytechnics Selected for Gold Membership in Avaya DevConnect Program

Network of Companies Creates Innovative, IP-Enabled Unified Communications Applications to Improve the Customer Experience and Extend the Value From Multivendor Networks

PORTSMOUTH, NH--(Marketwire - January 12, 2010) - Psytechnics, a leader in voice and video conferencing service and performance management solutions, today announced it has been selected by Avaya Inc., a leading global provider of business communications applications, systems and services, for membership in the Avaya DevConnect program as a gold member.

Psytechnics Experience Manager provides enterprise and managed service provider IT organizations with a comprehensive voice and video performance management solution that enables them to proactively manage the users' experience ensuring voice and video calls are consistently of business quality. Problems that impact the user experience are identified in real time, diagnosed and then repaired, quickly and efficiently, using the most appropriate IT resource. As a result, enterprises and service providers are able to improve service reliability and user satisfaction while reducing the cost of IT operations and support for IP voice and video.

The Avaya DevConnect program promotes the development, compliance testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies -- including IP telephony, contact centers and mobility applications -- helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.

"Membership in Avaya's developer community will help us further improve the value of our solutions through tighter integration delivering more efficient service management and support," said Anthony Finbow, CEO of Psytechnics. "Building on Avaya's resources and working closely with the company to deliver compliance-tested solutions, Psytechnics' focus on managing the user experience complements service provider and enterprise customers' Unified Communications deployments, reducing time to adoption, improving user confidence, and reducing IT operations and support resource requirements."

The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, wireless services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.

Through the DevConnect program, Avaya provides a number of tools and capabilities to member companies. One example is Avaya Aura™ Application Enablement Services (AES) -- a set of application programming interfaces, protocols and Web services that makes it easier for developers to create Avaya-compatible networks, devices and applications.

"Development partners like Psytechnics are helping Avaya dramatically expand the options available to its customers," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "We're able to provide the tools businesses need to change the way they work and to establish a true competitive advantage in the marketplace. They are able to use unified communications applications to make critical information readily available to both employees and customers, regardless of where they are or how they choose to communicate."

As a member of the DevConnect program, companies have access to a wide range of support from Avaya, including technical resources and training. There are three levels of membership -- Registered, Gold and Platinum -- each entailing progressive levels of marketing and sales involvement. Free Registered membership is available to anyone interested in designing Avaya-compatible solutions. Gold-level members and Platinum members must meet rigorous Avaya criteria for customer satisfaction, product support, business operations, marketing and sales. Psytechnics is a Gold member of the Avaya DevConnect program.

Membership information and a listing of solutions developed and tested under the DevConnect program are available at www.avaya.com/devconnect.

About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information, please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

About Psytechnics

Psytechnics is the leader in voice and video performance management solutions, enabling proactive and efficient management of service levels with reduced operating and support costs for IP Telephony, Video Conferencing, Telepresence and Unified Communications in fixed, mobile and converged environments.

Psytechnics Experience Manager is a comprehensive solution for voice and video performance management, troubleshooting, service level reporting, and compliance. Using real-time, objective call analysis detailing the actual user experience presents accurate data for proactive service management and right first time 'find and fix.' Experience Manager, winner of Internet Telephony and Unified Communications magazines' 'Product of the Year 2008,' focuses on application specific as well as the IP transmission characteristics to detect user affecting factors such as noise, delay, distortion, and echo for voice, and distortion and blocking and freezing for video that, when combined, will determine the users' experience.

Psytechnics is a registered trademark of Psytechnics Ltd. All other trade names, trademarks, and registered trademarks are the property of their respective owners.

Follow Psytechnics on Twitter at www.twitter.com/psytechnics.

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