July 27, 2005 09:00 ET

Q Inc Announces Major MSO Initiative

SAN FRANCISCO, CA -- (MARKET WIRE) -- July 27, 2005 -- Q Inc, an emerging leader in the network quality monitoring industry, today announced that it is making its solutions available for MSOs (Multiple Service Operators in the cable communications sector).

As competition between service providers of all types intensifies, the move to add MSOs to Q's customer base is a logical and demand-driven strategy. Q Inc's software has traditionally been focused on improving the quality of digital services offered by service providers such as global telecommunications carriers.

Jim Bean, Q's VP of Sales, commented, "Telcos, service providers of all sizes, and cable companies are competing head-on for consumer and business customers. QoE (Quality of Experience) has become the key issue in getting and keeping these customers. We're delighted that the pivotal role of our software in tracking and managing QoE is as compelling for MSOs as it is for carriers."

Q's products provide MSOs and carriers with the unprecedented ability to present a highly specific and accurate view of how data services are delivered to and actually consumed by customers. Q products include Q-Agent, breakthrough software that extends Quality of Experience insight beyond the traditional edge of the network to an end user's device, providing metrics on how specific application protocols are performing for real users.

The new Q initiative to penetrate the MSO market will include dedicated sales/marketing and development resources. The program of coordinated activities will allow Q to build a similar level of traction as the company currently enjoys with telecommunications carriers.

About Q

Q develops software that helps service providers, MSOs and global telecommunication carriers gain unique insight into their customers' Quality of Experience (QoE). Q's flagship product, Q-Agent, is revolutionizing the ways in which service providers understand and respond to their customer's requirements. Installed on devices such as wireless data cards, smartphones or set top boxes, Q-Agent offers a multi-faceted knowledge base and a quantifiable QoE index that extends down to individual users and protocols. Armed with an entirely new level of understanding of the user experience, service providers improve customer satisfaction, reduce support costs and streamline product implementation. Q is headquartered in San Francisco. Additional information can be found at

Contact Information

  • Contact:

    Jim Bean
    VP Business Development
    Phone: (415) 354-4900
    Email Contact

    Peter Mansfield
    Director of Marketing
    Phone: (310) 245-9600