November 19, 2009 09:00 ET

RSUPPORT Launches Its Sophisticated Remote Support Technology Into the U.S.

Offers U.S. Companies a Cost-Efficient, Viable Alternative to Incumbent Remote Software Providers

NEW YORK, NY--(Marketwire - November 19, 2009) - RSUPPORT, a leader in on-demand remote solutions, today announced the expansion of its remote support solutions into the U.S. market and the opening of its office in New York, New York. RSUPPORT's technologies facilitate remote support and collaboration, enabling businesses to be more agile, productive, and communicative in an increasingly globalized working environment. Through a quick and simple Internet connection, RSUPPORT brings various capabilities to SMBs and enterprises such as system administration support, remote access, video and voice chat, virtual meetings, instant Web chat, and smartphone access, to name a few.

Headquartered in Seoul, South Korea, RSUPPORT serves international customers such as CitiBank, Hitachi, and Samsung, making a launch into the U.S. a natural, strategic progression in the company's expanding global reach and business approach. The move also greatly bolsters its customer support capacity, particularly with companies that already deploy its solutions in the States or are looking to do so in the near future.

"As a manufacturer of high-technology car diagnosis devices, the ability to provide our customers with timely product upgrades and support is key," said Choi In Ju, assistant manager of customer service at GIT. "We've been working with RSUPPORT for more than three years now, and since then, have dramatically enhanced our customer service. With our previous solution, customers would sometimes experience wait times of up to 30 minutes to connect with a customer support representative. With RSUPPORT, customers are connected immediately, with a rare wait time of one minute. With the company's launch in the U.S., we look forward to working with them even closer for support with our foreign customers."

For almost a decade, RSUPPORT has been designing and developing on-demand remote support solutions that are accessible regardless of location. Unlike many of its competitors, RSUPPORT focuses heavily on research and development, with dedicated teams of engineers to build technology from the ground up, which often lead to remote technology breakthroughs. The company is also unique in that it is one of the few providers in the remote software space to offer products on both SaaS and server platforms.

RSUPPORT offers several products to easily accommodate customers' varying business needs. Most widely deployed solutions include:

  • RemoteCall - a web-hosted remote support solution that gives support representatives powerful diagnostic tools and full administrative control of a customer. It's also used as a collaboration tool for helping organizations extend their reach, reduce travel costs, simplify training, and enhance customer service.
  • RemoteHelp - a remote support solution that incorporates a high-volume support request management system. Popular among IT helpdesks and call centers, this web-based system efficiently distributes and queues online support requests to available representatives.
  • RemoteSales - an innovative online meeting solution that lets participants meet in real-time. RemoteSales enables business professionals to present, collaborate, train, demonstrate, and meet at any time, helping to improve business efficiency and productivity.

"Since RSUPPORT's inception, we've dedicated a significant amount of time to advancing our technology and deploying it throughout Asia, Australia, and Europe, making a launch into the U.S. a logical, strategic next step to extend the radius of the company," said JongYol Lee, RSUPPORT's CEO of U.S. operations. "With businesses increasingly globalizing, there's a large demand for cost-efficient remote support and collaboration solutions to drive efficiency, productivity, and mobility. We look forward to working with new and current U.S. customers to help them achieve that and also become more familiar with our company."

RSUPPORT's products are available for 15-day trials at Also visit the Web site to learn more about the company and its solutions.

Since 2001, RSUPPORT has been designing and developing on-demand remote support solutions for SMBs and enterprises. Solutions include remote support, system administration, remote access, virtual meetings, smartphone access, and more. Whether customers are remotely supporting, accessing digital information or remotely collaborating -- RSUPPORT aims to keep connections fast, secure, and simple. Through a web-browser and an easy-to-use interface, RSUPPORT keeps organizations and customers connected like never before.

Today, RSUPPORT is a leader in the on-demand remote solutions industry. One-person businesses to international IT call centers use RSUPPORT products to offer the absolute best in customer service. RSUPPORT is one of the few companies that has an in-house R&D department with teams of dedicated engineers that are ever improving remote solutions. More than 4000 organizations worldwide use these cost-effective and powerful solutions to optimize their operations.

RSUPPORT's world headquarters and R&D center is located in Seoul, South Korea, with branch offices in Tokyo, Japan and New York, NY.

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