SOURCE: Knova Software

September 20, 2006 08:00 ET

Ram Gupta Appointed to KNOVA Software's Board of Directors

Cast Iron Systems' CEO and Former EVP of PeopleSoft to Enhance Leadership Team

CUPERTINO, CA -- (MARKET WIRE) -- September 20, 2006 --KNOVA Software (OTCBB: KNVS) today announced the appointment of Ram Gupta to its board of directors. The president and CEO of Cast Iron Systems and former EVP of Peoplesoft, Gupta has more than 20 years' technology and operations experience.

"Ram Gupta's track record includes a remarkable tenure at PeopleSoft, during which time the company's market capitalization increased from $3 billion to over $10 billion," said Bruce Armstrong, president and CEO of KNOVA. "Ram's proven ability to lead enterprise software companies into new markets is a perfect fit for KNOVA as we extend beyond service resolution management to power an intelligent customer experience."

Gupta was appointed president and CEO of Cast Iron Systems in January 2006. During his brief tenure at the rapidly growing vendor of integration appliances, Gupta has led the company to significant growth in both revenue and number of customers. Prior to that, he held an executive vice president position at PeopleSoft, where he played a critical role in growing the company into the second largest vendor of application suites worldwide.

Commented Gupta, "As KNOVA Software continues its impressive trajectory in the knowledge management industry, I am excited to join the leadership team and bring my experience to bear in the company's next phase of growth."

Gupta has held executive positions at several fast-paced global technology companies, including WebMD Corp., where he was the senior vice president and general manager. He helped lead the expansion of Healtheon from a single service, $5 million annual revenue startup to a public company with comprehensive offerings and more than $300 million in revenue. Gupta's 20-year career also includes positions at Silicon Graphics, IBM and Tata Consultancy Services.

Gupta serves on the boards of S1 Corporation, VA Software, Plateau Systems and Accruent Inc. He holds several patents in the U.S., and was awarded the Smithsonian Computer World "Search for the Heroes" Award for the year 2000. Gupta is a member of Mensa society and holds an MS in Computer Science from the University of Massachusetts, Amherst.

About KNOVA

KNOVA Software is a leading provider of Intelligent Customer Experience solutions that maximize the value of every interaction throughout the customer lifecycle. Built on an adaptive search and knowledge management platform, KNOVA's suite of applications help companies increase revenues, reduce service costs and improve customer satisfaction. Industry leaders including AOL, Ford, HP, Novell, Countrywide, McAfee and H&R Block rely on KNOVA's award-winning Service Resolution Management, Interactive Brand Optimization and Guided Selling applications to power an intelligent customer experience on their websites, and within their contact centers. KNOVA Software is headquartered in Cupertino, Calif. For more information, visit www.knova.com.

KNOVA Software, KNOVA Contact Center, KNOVA Self-Service, KNOVA Forums, KNOVA Field Service, KNOVA Knowledge Desk, KNOVA 6 and KNOVA 6.5 are trademarks of KNOVA Software, Inc. All other trademarks are properties of their respective owners.

Under the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, statements in this press release that are not historical facts, including those statements that refer to KNOVA Software's plans, prospects, expectations, strategies, intentions, hopes and beliefs and the expected benefits of the use of KNOVA's products are forward-looking statements. These forward-looking statements are not historical facts and are only estimates or predictions. Actual results may differ materially from those projected as a result of risks and uncertainties including, but not limited to, risks related to our software strategy, fluctuations in customer demand, performance of outside distributors and resellers, use of the Web as a delivery vehicle for customer support solutions, risks resulting from new product introductions, integration of acquired products with current offerings, and customer acceptance of new products, rapid technological change, risks associated with competition, continued growth in the use of the Internet, our ability to retain and increase revenue from existing customers and to execute agreements with new customers, unforeseen expenses, our ability to attract and retain qualified personnel and to secure necessary financing for our operations and business development, and other market conditions and risks detailed from time to time in our Securities and Exchange Commission filings. Any forward-looking statements are based on information available to the Company today and the Company undertakes no obligation to update publicly any forward-looking statements, whether as a result of future events, new information, or otherwise.

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