SOURCE: RazorLynx

September 12, 2005 07:00 ET

RazorLynx Announces Intelligent Services Network™ 1.1

New Version of Hosted Application Improves Connection Between Businesses and Their Printer Suppliers

WILSONVILLE, OR -- (MARKET WIRE) -- September 12, 2005 -- RazorLynx, a global developer of high technology service solutions and application tools for resellers and networked device OEMs, today announced the availability of the latest version of its Intelligent Services Network™ (ISN) product suite. RazorLynx ISN 1.1 features an improved customer interface and easier to use administration portal.

"The channel responded tremendously to our initial ISN suite," said Marc Messina, CEO of RazorLynx. "The new version has more functionality and is even more intuitive. This will help our customers continue to develop those revenue generating long-term business relationships."

With Version 1.1, RazorLynx has completely redesigned the administrative portal interface. The improved look and feel makes it much easier for customers to navigate and use. New features include:

--  Improved usability through hyper linking, updated navigation, and a
    focus on efficient workflow process.
--  A summary page that distills all of the important pending information
    in a single page.  At a glance, customers can see how many pending service
    requests, supply orders, or meter reads they have received.
--  A summary view of entitlement tracking with contracts that are
    expiring in 30, 60, and 90 days.
--  Improved information presentation -- related information is grouped to
    reduce clicks and expand the displayed information for each page.
--  Additional workflow and step-by-step processes on company and end-user
    setup to make end-user setup even easier.
--  Improved importing capabilities for supply items.
--  The capability to process orders and service request in bulk.
--  Enhancements to the end-user location view, including the groups to
    which they belong and a summary view of that location's devices.
--  Improved report-querying capabilities to refine the report output.
--  Two new reports for entitlement tracking in order to display device
    and end-user contracts that will be expiring.
About ISN

RazorLynx ISN is a unique product offering for the printer, copier and multi-function device marketplace. It is a web-based communications platform that is comprised of a manufacturer and system-neutral client desktop application, a web-based administration console and an order processing and fulfillment system. ISN, for the first time, gives VARs, Resellers, and Authorized Service Providers (ASPs), an automated way to effectively manage their customer base and build profitable, long-term relationships with both existing as well as new customers.

For VARs:

--  ISN provides a custom branded application that has the intelligence to
    automatically identify specific end-user printing devices based on
    registered serial numbers, regardless of manufacturer, and display the
    status of those devices.  As a result, service requests are immediately
    dispatched, meter contracts are consistently managed, and orders are
    quickly processed.
For end users:
--  ISN provides an easy, fast and convenient way to order service, parts
    and supplies on-line from their suppliers. With ISN, there are no serial
    numbers to memorize or model details to recite and look up.
About RazorLynx

RazorLynx is a developer of high technology application tools and services for resellers of networked devices. Its flagship product, the Intelligent Services Network™ (ISN) application, is an easy-to-install, click-to-order web-based interface tool that allows end users of networked devices to order on-site service, parts and supplies on-line from their supplier of choice. RazorLynx was founded in 2004 and strives to provide customers maximum value through the innovative use of technology. For more information please call 1-800-551-0919 or visit the web site at

Contact Information

    Christy Kemp
    Dahlia Public Relations
    Email Contact