SOURCE: Bomgar Corporation

April 29, 2008 03:00 ET

Remote Access Software Can Reduce Costs and Improve Service

The Right Help Desk Support Software, Fully Utilized, Can Effect Significant Improvement in Service and Support at a Fraction of the Cost According to New Bomgar Webcast

RIDGELAND, MS--(Marketwire - April 29, 2008) - IT spending has been on the decline for the last three years and, with the current state of the economy, the trend is threatening to continue. Many CIOs are now called upon to work with reduced budgets while delivering the superior service and support required to maintain existing customers and attract new ones. The majority of CIOs are focused on improving service and support as a top priority, and help desk support solutions that can do so while reducing support costs are of major benefit. Bomgar's new webcast offers insight into how CIOs can fully utilize remote access software to meet current demands.

IT budgets, as a percent of revenue, were reduced to 6.7 percent in 2007, down from 7.4 percent in 2006 and 7.7 percent the year prior, according to State of the CIO surveys. Forrester predicts IT spending will also slow in 2008, and IDC says spending will be between 5.5 percent to 6 percent, compared to last year's 6.9 percent.

According to the State of the CIO survey, improving internal and external user satisfaction is among the top five IT management and technology priorities for 2008. However, 51 percent cited inadequate budgets as a major barrier to their effectiveness. Lack of technical skill sets within IT was also among the top five barriers for 36 percent of the respondents.

Fully utilized, the right remote access software can help overcome budget constraints and lack of highly skilled IT personnel. If the full potential of remote access software is realized it can improve the efficiency of the help desk support team, reduce costly on-site dispatches, enable the company to deliver on committed service level agreements, improve Mean Time to Repair, and help consolidate the tools within the enterprise to one solution that can reach both attended and unattended systems.

A recent webcast from Bomgar, the makers of the only appliance-based remote access software, offers invaluable information on how remote access software technology can have a direct impact on support cost structure and IT service quality. The webcast focuses on results achieved by customers in their environments to illustrate the relationship between service quality, cost control, and the customer experience.

Watch Reducing Customer Support Costs and Improving Service Quality with Remote Support to find out what full utilization of the right remote access software can do for your company or, for more information on Bomgar's help desk support software, visit the Bomgar website.

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