Resolve Business Outsourcing Income Fund

Resolve Business Outsourcing Income Fund

October 30, 2007 16:15 ET

Resolve Wins Multi-Million Dollar Product Distribution Contract with TELUS

TORONTO, ONTARIO--(Marketwire - Oct. 30, 2007) - Resolve Business Outsourcing Income Fund (TSX:RBO.UN) -

Attention Business and Financial Editors:

Resolve Corporation, a Canadian business leader in business process outsourcing, announced today that it has secured a 5 year contract to provide product distribution services to TELUS, one of the leading telecommunications companies in Canada.

"This is an exciting contract win for Resolve and it further cements our position as a leading BPO organization in North America," said Lawrence Zimmering, President and CEO of Resolve. "We are pleased to be partnering with a successful company like TELUS and believe that this relationship will be a positive one for both organizations."

The contract, which is 5 years with two additional one-year extensions available, will see Resolve managing the warehousing of wireless and wireline Customer Premise Equipment (CPE) materials, along with the distribution and transportation of the products to TELUS channel partners and clients.

"Resolve has a proven track record of efficiently and cost-effectively managing critical processes for their broad range of clients," said Frank Gallagher, vice president, Supply Operations, TELUS. "We are confident that this relationship will provide significant benefit to our customers, our business and our shareholders."

In a separate agreement, Resolve has contracted TELUS to consult and support on a number of initiatives including Resolve's data centre infrastructure environment, contact centre services, LAN/WAN management, and security and compliance.

About Resolve

Resolve works with businesses as an outsourced resource taking on critical processes and managing them better, faster and more cost-effectively. We have over 35 years experience managing processes for Fortune 500 clients in the financial services, retail, government, consumer goods and communications industries. Headquartered in Toronto, Canada, Resolve employs more than 4,500 people in 29 locations and is listed on the Toronto Stock Exchange as Resolve Business Outsourcing Income Fund, symbol RBO.UN. For more information, visit


TELUS (TSX:T)(TSX:T.A)(NYSE:TU) is a leading national telecommunications company in Canada, with $8.9 billion of annual revenue and 10.9 million customer connections including 5.3 million wireless subscribers, 4.5 million wireline network access lines and 1.1 million Internet subscribers. TELUS provides a wide range of communications products and services including data, Internet protocol (IP), voice, entertainment and video. Committed to being Canada's premier corporate citizen, we give where we live. Since 2000, TELUS and our team members have contributed more than $91 million to charitable and non-profit organizations and volunteered more than 1.7 million hours of service to local communities. Eight TELUS Community Boards across Canada lead our local philanthropic initiatives. For more information about TELUS, please visit


This press release may include certain statements that constitute forward-looking information within the meaning of applicable securities laws ("forward-looking statements"). Such forward-looking information may involve known and unknown risks, uncertainties and other factors that may cause the actual results, performance or achievements of Resolve, or industry results, to be materially different from any future results, performance, achievements or opportunities expressed or implied by such forward-looking information. This forward-looking information includes estimates, forecasts and statements as to management's and others' expectations with respect to, among other things, growth strategies and the outlook for Resolve and the business process outsourcing industry and may use words such as ''may'', ''will'', ''estimate'', ''expect'', ''anticipate'', ''believe'', ''intend'', ''plan'', ''could'', "continue" and other similar terminology. This information reflects current expectations regarding future events and operating performance and speaks only as of the date of this press release. Forward-looking information involves significant risks and uncertainties and should not be read as a guarantee of future performance or results and will not necessarily be an accurate indication of whether or not such results will be achieved. A number of factors could cause actual results to differ materially from the results discussed in the forward-looking information, including, but not limited to, loss of key customer contracts or reduction of services purchased by key customers, foreign exchange rates, increases in costs to Resolve that cannot be passed on to customers, disputes with key customers, competition, the ability of Resolve to manage operations and execute growth strategies, stability of internal and government information systems and technology, technological changes, the ability to maintain software licenses, changes in privacy laws, and risks inherent in bidding on government contracts. These risk factors are discussed in greater detail under ''Risks'' on page 14 of Resolve's MD&A for the period ended December 31, 2006, which is available on SEDAR at Although the forward-looking information contained in this press release is based upon what management believes are reasonable assumptions, Resolve cannot assure that actual results will be consistent with this forward-looking information. This forward-looking information is made as of the date of this press release, and Resolve assumes no obligation to update or revise it to reflect new events or circumstances.

Contact Information

    Investor Inquiries:
    Jamie Hyde
    Executive Vice President & Chief Financial Officer
    (905) 306-2196
    Media Inquiries:
    John Nevins
    Director, Corporate Communications
    (905) 306-2642
    Media Inquiries:
    Allison Vale
    TELUS Media Relations
    (416) 629-6425