Resolve Business Outsourcing Income Fund

Resolve Business Outsourcing Income Fund

December 18, 2006 08:30 ET

Resolve Wins Servicing Contract for Major Canadian Credit Card Issuer

TORONTO, ONTARIO--(CCNMatthews - Dec. 18, 2006) –

Attention Business/Financial Editors

Resolve (TSX:RBO.UN), a Canadian leader in business process services, announced today that it has signed a significant long-term contract to deliver an integrated credit card administration solution to support the ongoing success of President's Choice MasterCard.

Resolve will deliver end-to-end credit card processing services beginning in early 2007 from its transaction processing and contact centre facilities across Canada, including its multilingual call centres located in Ottawa and in the Maritime provinces.

"We are very excited about working with a well-recognized and dynamic brand that is known for its commitment to quality," said Lawrence Zimmering, president and CEO of Resolve. "This is a significant win for Resolve - it shows that companies are looking for partners that offer integrated services over the long term, and reinforces Resolve's status as a trusted business services partner for top North American financial services institutions."

About Resolve

Resolve is a progressive business process services firm, providing integrated solutions to over 1000 blue-chip businesses and governments across North America. Resolve manages and delivers essential business functions on behalf of its clients, enabling them to spend more time focused on building customer relationships, growing sales revenue, and improving operational efficiency. Resolve's diverse BPO solution portfolio includes Finance and Administrative solutions (F&A), Customer Relationship Management solutions (CRM), and Supply Chain Management solutions (SCM). Along with various government ministries and agencies, Resolve's clients include some of the most recognizable brand names from the financial services, retail, consumer goods and manufacturing sectors. Resolve Business Outsourcing Income Fund is listed on the Toronto Stock Exchange, symbol RBO.UN. For more information, visit


This news release contains certain "forward-looking information" under applicable securities laws. Such forward-looking information may involve known and unknown risks, uncertainties and other factors that may cause the actual results, performance or achievements of Resolve, or industry results, to be materially different from any future results, performance, achievements, or opportunities expressed or implied by such forward-looking information. This forward-looking information includes estimates, forecasts and statements as to management's and others' expectations with respect to, among other things, growth strategies and the outlook for Resolve and the business process outsourcing industry, and may use words such as "may", "will", "estimate", "expect", "anticipate", "believe", "intend", "plan", "could", "continue" and other similar terminology. This information reflects current expectations regarding future events and operating performance and speaks only as of the date of this news release. Forward-looking information involves significant risks and uncertainties, and should not be read as a guarantee of future performance or results, and will not necessarily be an accurate indication of whether or not such results will be achieved. A number of factors could cause actual results to differ materially from the results discussed in the forward-looking information, including, but not limited to, loss of key customer contracts or reduction of services purchased by key customers, foreign exchange rates, increases in costs to Resolve that cannot be passed on to customers, disputes with key customers, competition, the ability of Resolve to manage operations and execute growth strategies, stability of internal and government information systems and technology, technological changes, ability to maintain software licenses, changes in privacy laws, and risks inherent in bidding on government contracts. These risk factors as well as additional factors are discussed in greater detail under "Risk Factors" on page 117 in Resolve's prospectus dated March 9, 2006. Although the forward-looking information contained in this news release is based upon what management believes are reasonable assumptions, Resolve cannot assure that actual results will be consistent with this forward-looking information. This forward-looking information is made as of the date of this news release, and Resolve assumes no obligation to update or revise them to reflect new events or circumstances.

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