SOURCE: Lombardi


December 08, 2009 09:00 ET

Retail Business Unit of Tata Consultancy Services Standardizes Process Knowledge With Lombardi Blueprint

Global Business Consulting Firm Utilizes Collaborative BPM Process Repository to Manage Best Practices

AUSTIN, TX--(Marketwire - December 8, 2009) - Lombardi, a leader in business process management (BPM) solutions, today announced that the Retail Industry Solutions Unit of Tata Consultancy Services (TCS), a leading IT services, business solutions and outsourcing firm, has standardized on Lombardi Blueprint for managing its retail industry-specific processes. The retail vertical of the strategic global business consulting firm TCS is now an implementation partner with Lombardi.

"The strength of our Global Network Delivery Model (GNDM™) is that we provide IT support to customers worldwide as well as execute transformation programs across a wide range of industries," said Pratik Pal, Global Head - Retail & CPG Industry Solutions Unit at Tata Consultancy Services. "Blueprint has been adopted as a platform by TCS retail domain experts to document, standardize and share our best practices with retailers to deliver higher value to our customers."

Lombardi Blueprint is an 'on-demand' process improvement tool that brings social media concepts into the enterprise and is used to collaboratively map business processes, identify problems, and prioritize improvement opportunities. Blueprint is being used as the single repository for collecting process maps and documenting the best practices within TCS' Retail solution offerings.

TCS Retail Industry Solutions Unit is combining its GNDM™ with the iterative BPM process development approach to deliver rapid value to customers of its solutions. To date, TCS' industry domain "center of excellence" teams have captured the relevant in-depth vertical process maps and diagrams; their domain experts will now be incorporating Blueprint as an integral part of customer engagements.

TCS participated in the May launch of Lombardi University and announced the certification of hundreds of its consultants via the University's certification program.

"At TCS, process improvement is their product," said Phil Gilbert, president of Lombardi. "We're proud that Blueprint is part of the technology foundation that they are using to instill BPM culture and drive real performance improvement into the processes that they run for customers around the world."

TCS Retail and Consumer Goods Industry Solutions Unit offers a complete portfolio of services -- Consulting, IT, IS, BPO, Assurance and Enterprise Solutions across all retail formats and business areas Retail and Consumer package goods (CPG) companies globally. With over 12,000 associates with superior domain and technology competencies, the unit has built a significant expertise across leading retailers which can be leveraged across customers.

About Tata Consultancy Services (TCS)

Tata Consultancy Services is an IT services, business solutions and outsourcing organization that delivers real results to global businesses, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT and IT-enabled services delivered through its unique Global Network Delivery Model, recognized as the benchmark of excellence in software development. A part of the Tata Group, India's largest industrial conglomerate, TCS has over 140,000 of the world's best trained IT consultants in 42 countries. The company generated consolidated revenues of US $6 billion for fiscal year ended 31 March 2009 and is listed on the National Stock Exchange and Bombay Stock Exchange in India.

About Lombardi

Lombardi is a leader in business process management (BPM). We offer award-winning BPM technology and services to help our customers, partners and government agencies around the world succeed with their process improvement initiatives.

Lombardi is behind some of the largest, most successful BPM implementations in the world. Our customers include AARP, Aflac, Allianz Group, Applied Materials, Aviva Plc., Banco Espirito Santo, Barclays Global Investors, Chiquita Brands, Dell, Financial Services Authority, Ford Motor Company, Hasbro, ING Direct, Intel, Jaguar Land Rover, Mirant, National Bank of Canada, National Institutes of Health, OAD Groep, Pfizer, PHH Arval, SIRVA, Symantec, UCLH, Wells Fargo, Yale University and numerous governmental agencies. For more information, visit

Lombardi, Teamworks are registered trademarks and Teamworks Process Optimizer, Teamworks Portal, Teamworks for Office, Teamworks for SharePoint and Lombardi Blueprint are trademarks of Lombardi Software, Inc. All other company/product names and service marks may be trademarks or registered trademarks of their respective companies.

Contact Information

  • Lombardi Media Contacts - Americas
    Wayne Snell
    Austin, Texas
    Email Contact

    Lydia Oakes
    London, UK
    +44 (0) 17 9954 3909
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