SOURCE: Riverbed Technology

Riverbed Technology

June 21, 2010 09:00 ET

Riverbed Scales Support Organization With Qualification of Key Partners in the Riverbed Authorized Support Partner Program

Partners Qualified to Provide Customers With Single Point of Contact for High-Value Pre-Sales and Post-Sales Support

SAN FRANCISCO, CA--(Marketwire - June 21, 2010) - Riverbed Technology (NASDAQ: RVBD), the IT performance company, today announced that it has qualified members of the Riverbed® Partner Network (RPN) to provide high-value support services to Riverbed customers through the Riverbed Authorized Support Partner (RASP) program. Launched in March of 2010, the RASP program extends the ability of Riverbed to provide enterprises with world-class support that helps them to fully leverage the value of their Riverbed investment through a network of qualified partners. Riverbed customers that work with RASP-qualified partners are able to reduce the costs and time associated with managing their IT infrastructure by engaging with a single point of contact for all pre-sales and post-sales support inquiries.

The RASP program is intended to help Riverbed scale its support organization while maintaining a high level of customer satisfaction with Riverbed, its products and partners. The RASP program has high assessment criteria to ensure that the quality of support delivered to Riverbed customers is exceptional. Only partners that demonstrate and provide a distinguished level of support are admitted into this highly regarded program. The requirements for becoming a RASP partner are stringent -- among these requirements is the ability to provide 24x7 customer support as well as the ability to speak to customers in their local language.

Partners that have qualified for and joined the RASP program include:

  • Global: Orange Business Services
  • Americas: Akibia, Forsythe, RKON Technology, Tiburon Associates LLC
  • Asia Pacific: Datacraft, Expernet, Gen-i, Genesis Technology, M.Tech, Netmarks (Japan and Philippines), O2 Networks, VADS, Shanghai Dian Software Tech Co. Ltd
  • Europe: Proact, RanTek, Teneo, S4E S.A.

Acceptance into the RASP program enables partners to build closer relationships with enterprise customers as trusted suppliers of products, services and support. In addition, partners are positioned to offer additional services from their portfolio that customers can leverage to obtain the full benefit of not only their Riverbed deployments, but their comprehensive IT infrastructure.

"The partner network program is structured so that everyone wins -- our partners, customers and Riverbed. Through the RASP specialization program, not only do our partners benefit from being positioned to increase their bottom line, but our customers are working with the industry's most qualified Riverbed partners to support their IT infrastructure," said Scott Downie, vice president of worldwide support at Riverbed. "As we scale our support organization to include services from our valued partners, it allows Riverbed to focus on our core competencies -- providing enterprises with award-winning WAN optimization solutions that enable them to accomplish strategic IT initiatives, including IT consolidation, cloud computing and virtualization."

For the Riverbed partner community, the RASP program becomes one more benefit of the RPN that enriches their overall relationship with Riverbed, while giving them the opportunity to offer competitive differentiation in the marketplace from other partners within the RPN who cannot offer customers Level 1 and Level 2 support for Riverbed. By introducing specialization programs like RASP, as well as other programs to provide end users with training or Riverbed-focused professional services, Riverbed brings the total value of its enhanced channel partnerships to its customers, creating a business partner engagement model that offers a superior overall customer experience with Riverbed and its products.

Forward Looking Statements
This press release contains forward-looking statements, including statements relating to the expected demand for Riverbed's products and services, and statements relating to Riverbed's ability to meet the needs of distributed organizations. These forward-looking statements involve risks and uncertainties, as well as assumptions that, if they do not fully materialize or prove incorrect, could cause our results to differ materially from those expressed or implied by such forward-looking statements. The risks and uncertainties that could cause our results to differ materially from those expressed or implied by such forward-looking statements include our ability to react to trends and challenges in our business and the markets in which we operate; our ability to anticipate market needs or develop new or enhanced products to meet those needs; the adoption rate of our products; our ability to establish and maintain successful relationships with our distribution partners; our ability to compete in our industry; fluctuations in demand, sales cycles and prices for our products and services; shortages or price fluctuations in our supply chain; our ability to protect our intellectual property rights; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our documents filed with or furnished to the Securities and Exchange Commission. More information about these and other risks that may impact Riverbed's business are set forth in our Form 10-Q filed with the SEC on April 30, 2010. All forward-looking statements in this press release are based on information available to us as of the date hereof, and we assume no obligation to update these forward-looking statements. Any future product, feature or related specification that may be referenced in this release are for information purposes only and are not commitments to deliver any technology or enhancement. Riverbed reserves the right to modify future product plans at any time.

About Riverbed
Riverbed Technology is the IT performance company. The Riverbed family of wide area network (WAN) optimization solutions liberates businesses from common IT constraints by increasing application performance, enabling consolidation, and providing enterprise-wide network and application visibility -- all while eliminating the need to increase bandwidth, storage or servers. Thousands of companies with distributed operations use Riverbed to make their IT infrastructure faster, less expensive and more responsive. Additional information about Riverbed (NASDAQ: RVBD) is available at

Riverbed Technology, Riverbed, Steelhead, RiOS, Interceptor, Think Fast, the Riverbed logo, Mazu, Profiler and Cascade are trademarks or registered trademarks of Riverbed Technology, Inc. All other trademarks used or mentioned herein belong to their respective owners.

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    Kristalle Ward
    Riverbed Technology
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    Renee Lyall
    Riverbed Technology
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