SOURCE: SCI Solutions

SCI Solutions

November 24, 2009 15:43 ET

SCI Solutions Announces First Customer AMP Award Winner

Access Management Power (AMP) Awards Honor Outstanding Achievements in Connecting Physicians and Patients to Healthcare Organizations

LOS GATOS, CA and NEWPORT NEWS, VA--(Marketwire - November 24, 2009) - SCI Solutions, the premier Access Management solution provider for healthcare, today awarded Riverside Health System (RHS) with its first Customer Access Management Power (AMP) Award for exceptional adoption, roll out and results using SCI scheduling and self-service portal technologies. Over a 10-month period, RHS portal usage volumes have steadily increased through diligent training and innovative marketing efforts. By the Spring of 2010, RHS estimates a half million appointments will have been booked through SCI's scheduling products since first implementing in 2003.

Riverside Health System (RHS), located in Newport News, Virginia, operates 981 beds in 4 acute care hospitals, a behavioral health hospital and a rehabilitation hospital. Riverside is evolving into a physician-led organization, having grown the Riverside Medical Group to over 350 Primary Care and specialty Physicians in 130 practices.

Riverside Medical Group is the 2008 winner of the American Medical Group Association Preeminence Award care for exceptional leadership, innovation and vision, contributions to the advancement of quality, effective health care delivery practices and structure, and outstanding contributions to the local public community in which the healthcare organization is located. At the forefront of healthcare information technology adoption, Riverside has been recognized with the Most Wired award for five consecutive years from 2005-2009.

An undisputed technology leader, RHS embraced advanced scheduling technology by implementing Schedule Maximizer enterprise, rules-based scheduling in 2000; in 2004 expanded its scheduling services beyond the call center environment to facilitate 24x7 Physician Office scheduling with the Provider Portal and in 2007 enabled patient self-scheduling and appointment tracking via the Consumer Portal.

According to Karen Guida, Director, Central Scheduling, Insurance Verification and Patient Accounting Customer Service, "Riverside is honored to win the first Customer Access Management Power (AMP) Award. Over the years SCI Solutions has helped Riverside to achieve our goals of improved patient access and world-class customer service. We constantly strive to maximize our resources and leverage the tools and functions in SCI's Schedule Maximer®, Provider and Consumer Portal applications. With the help of our Riverside Medical Group, the Central Scheduling Call Center Team has been able to take full advantage of the Provider Portal to where 40% of our outpatient appointment volume is done directly by the physician offices -- and we expect that number to continue to grow as we bring on our newest hospital affiliate, Shore Memorial Hospital."

"We are pleased to honor Riverside and its Central Scheduling Call Service Center Team for their innovative and effective use of SCI's Power Access Management tools and demonstrated return on investment using our solutions," said Cindy Dullea, SCI's Senior Vice President of Marketing. "Riverside embodies SCI's vision of transforming healthcare by Connecting Physicians and Patients to Healthcare Organizations."

Contact Information

  • SCI Executive Contact:
    Cindy Dullea
    Senior VP, Marketing
    408.378.0260 ext. 522
    Email Contact

    Riverside Health System
    Karen Guida
    Director, Central Scheduling, Insurance Verification and
    Patient Accounting Customer Service
    Email Contact