SOURCE: ProactiveNet

September 25, 2006 10:00 ET

SHOP.COM Wins Computerworld's Prestigious "Best Practices In Infrastructure Management" Award

Honoree Acknowledges BSM Solution From ProactiveNet as Important Part of Winning Strategy

SANTA CLARA, CA -- (MARKET WIRE) -- September 25, 2006 -- ProactiveNet, Inc., the time-to-value leader in Business Services Management (BSM), today announced that its customer SHOP.COM, the online marketplace where consumers enjoy one-stop shopping from thousands of trusted brands using a single account, has won Computerworld's Best Practices in Infrastructure Management Award. SHOP.COM, who won in the category of "Managing to Improve TCO/ROI," believes that the accolade is due in part to BSM software from ProactiveNet.

Honorees were announced last week at Computerworld's Infrastructure Management World, the only IT management conference exclusively focused on distributed management technologies for the data center and communications infrastructure. Award recipients were selected from approximately 100 entries in five categories, and were judged by representatives from a variety of organizations including Computerworld and IDC.

"Managing the network infrastructure is a crucial element in any company's IT strategy," said Ron Milton, executive vice president, Computerworld. "SHOP.COM demonstrated its ability to devise and implement solutions that ensure the most efficient IT infrastructure and advance the larger goals of the organization. Their hard work and dedication to the best practices in infrastructure management benefit the company, its employees and customers alike."

To win in the "Managing to Improve TCO/ROI" category, SHOP.COM had to prove that "infrastructure management technology contributed to organizational efficiencies with quantified and demonstrated bottom-line returns." According to SHOP.COM, ProactiveNet played a key part in helping SHOP.COM achieve those efficiencies, and ProactiveNet was featured prominently within the award submission.

"SHOP.COM greatly appreciates this recognition," said Geoff Caras, vice president, System Infrastructure at SHOP.COM. "With nearly 500 million transactions a year and growing, our biggest infrastructure challenge is to manage that growth without breaking the bank. ProactiveNet proved to be an essential part of that strategy. The product automates many of the tedious tasks associated with end-to-end infrastructure performance monitoring, gives us a heads-up when there's a problem brewing, and provides us with actionable information that helps us identify and solve issues quickly. When you couple automation and scalability, you can't lose."

ProactiveNet works by automatically learning the normal operating behavior of a company's end-to-end IT infrastructure environment, and provides early warning when an infrastructure device is outside of its normal performance range but has not yet affected service delivery. In addition, ProactiveNet provides the unique ability to link SLAs, and other business-related performance data, directly to the performance of the IT infrastructure in real-time.

"We're quite proud of SHOP.COM's achievement," said Ajay Singh, president and CEO of ProactiveNet. "From the get-go, the company has been on the leading edge of business and technologic innovation, and now that visionary thinking has been recognized not only by their peers, but also by industry thought leader such as Computerworld and IDC."


SHOP.COM is the destination online marketplace designed to help consumers more conveniently and efficiently shop on the web. SHOP.COM organizes millions of products from more than a thousand merchants in a single location, allowing consumers to shop and buy across them all -- start to finish -- with one personal password-protected account. SHOP.COM is a privately-held company headquartered in Monterey, Calif. For more information, visit the company's website at www.SHOP.COM.

About Computerworld

Computerworld is recognized worldwide as the premier source for news, information and opinion on the critical technology and management issues affecting senior technology professionals. Computerworld's award-winning weekly publication, Web site, focused conference series, and custom research, form the hub of the world's largest (58-edition) global IT media network. In the past five years alone, Computerworld has won more than 100 awards, including the 2004 and 2006 Magazine of the Year Award from the American Society of Business Publication Editors. Computerworld has an online audience of over 1.1 million unique monthly visitors (Omniture) and a total print audience of 1,337,000 (IntelliQuest CIMS Spring 2006). Computerworld is on the Web at

Computerworld is a business unit of International Data Group (IDG), the world's leading technology media, research and events company. A privately held company, IDG publishes more than 300 magazines and newspapers, including CIO, CSO, Computerworld, GamePro, InfoWorld, Network World and PC World. The company features the largest network of technology-specific Web sites, with more than 400 around the world. IDG is also a leading producer of more than 170 computer-related events worldwide, including Storage Networking World®, Premier 100®, LinuxWorld Conference & Expo®, Macworld Conference & Expo, DEMO® and IDC Directions. IDC provides global market research and advice through offices in 50 countries. Company information is available at

About ProactiveNet

ProactiveNet, Inc. is the "Time-to-Value" leader in Business Services Management software solutions for Global 2000 and leading e-commerce companies. The company's end-to-end solutions deliver unique capabilities to customers with requirements to align IT services to business priorities, seamlessly link business process performance to IT service and infrastructure behaviors, and maximize IT's value to the business. Achieving value within weeks, ProactiveNet customers measurably improve the availability and performance of IT services, reduce SLA non-compliance, and shorten problem resolution time, while streamlining IT operations and reducing costs.

ProactiveNet customers include E*TRADE FINANCIAL, Hoover's Online, MoneyGram and McKesson Corporation. ProactiveNet delivers key capabilities to companies implementing ITIL best practices and has been offering end-to-end business and IT services management solutions since 1997. The company is headquartered in Santa Clara, California with international offices in India and the UK. For more information about ProactiveNet, visit and download customer ROI studies, or call (877) 277-6686.

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