SOURCE: SLI Systems

October 22, 2007 08:00 ET

SLI Systems Steps Ahead of Competition With Enhanced Performance and Scalability of Learning Search

New and Improved Site Search Solution Now Able to Index Up to Five Million Documents and Products

CUPERTINO, CA--(Marketwire - October 22, 2007) - SLI Systems, Inc. (www.sli-systems.com) today announced that it has enhanced the performance and functionality of its industry-leading hosted site search solution for Internet and e-commerce sites. The on-demand search services provider is now offering a stronger, more powerful Learning Search™ solution, able to index up to five million distinct documents and product listings -- a benchmark that exceeds that of its closest competitors.

Restaurant supply superstore Instawares (http://www.instawares.com) recently implemented the new and improved Learning Search as a way to provide immediate and relevant search results to their customers, as well as continue to scale with their rapidly growing business. Since integrating the SLI Systems site search product in July, Instawares has seen a significant jump in the number of searches being conducted on its site, due to the fast delivery of results and an increase in customer feedback. For example, Learning Search takes favorable reviews from customers searching for restaurant and janitorial equipment and supplies and uses them to provide suggestions for similar products that will likely be of interest to others who search using the same keywords.

Before selecting Learning Search, Instawares used the standard offering that came with Google's search appliance. "We quickly realized that we needed a more customized search solution that would allow our clients to drill down into information from our hundreds of thousands of products so they could find what they needed more quickly," said David Lu, CTO at Instawares. "Before working with SLI Systems, our search solution did not give us the ability to refine our customers' search results."

With its enhanced indexing capabilities, Learning Search offers organizations of any size a powerful platform for increasing their search capabilities and optimizing stored data. "In addition to making it easy to find products in our large inventory, we needed to make sure that the retrieval was immediate and that the results were prioritized and relevant, which makes for an exceptional online shopping experience," Lu continued.

Instawares has a lean technical staff, and because Learning Search is hosted, the company was able to implement the product quickly -- another key factor in choosing SLI Systems. "SLI's fast implementation and phenomenal customer service not only make us feel important, but allow us to better serve our customers. Overall, the results of our relationship have been outstanding," continued Lu.

"Customers use search when buying, and they expect instantaneous search results. Retailers don't realize how much information they will need to index. It's no longer just your product catalog, it's also customer reviews, ratings, behavioral data, technical information, and repair information," said Susan Aldrich, vice president for Patricia Seybold Group. "SLI's new indexing capabilities give it the power to address stores with large assortments, complex selection criteria, and extensive libraries of related information."

"SLI is dedicated to providing our customers superior search products and stellar customer service," said Dr. Shaun Ryan, CEO of SLI Systems. "By enabling online retailers to offer site visitors a way to search millions of documents with sub-second retrieval times, we're helping them foster greater customer loyalty while maintaining a competitive advantage -- two critical measures of success in the e-commerce world."

About Learning Search

Learning Search is built on SLI Systems' patented advanced search behavior analytics engine. Learning Search is a hosted site search solution that continually tracks visitors' aggregate search terms and the corresponding items clicked on, and uses that data to improve the relevance of the site search results. Learning Search, which can index up to five million documents, also gives customers the option to refine the results by category, manufacturer or price band, sort them by highest or lowest price, and provides additional related search terms which help users further refine their searches. Learning Search is supplemented with a free Site Search Feedback Tool, which is designed to help e-commerce and other Web sites better understand the quality of their site search functionality based on customer input. More information is available at http://www.sli-systems.com/feedback.php.

Other companies that use SLI Systems' hosted search offerings include Chiasso, Ulta, Tupperware, Harry and David, Smith & Hawken, NRS (Northwest River Supplies) and eTronics.com, among others.

About SLI Systems

SLI Systems is the developer of learning-based search technology for corporate Internet sites, e-commerce destinations and consumer Internet portals that Searches, Learns and Improves the user experience. SLI Systems' hosted site search and automated SEO solutions empower businesses to enhance customer satisfaction while increasing sales, reducing costs and yielding valuable customer information. Unlike traditional search software, SLI Systems' patented technology continuously "learns" from the behavior of visitors over time to deliver more relevant results. Current customers include Etronics.com, NBC, Tupperware, and others. SLI Systems is a privately held company, with offices in Silicon Valley, London, and Christchurch, New Zealand. For more information, visit www.sli-systems.com.

About Instawares

Instawares, LLC, is an e-commerce company based in Kennesaw, GA. Since 2003, Instawares has been one of the leading online distributors of restaurant supplies and equipment, connecting thousands of manufacturers to millions of businesses and consumers. Although it began as a restaurant supply and equipment store, Instawares also provides janitorial supplies and office supplies. Instawares' diversified range of product lines, combined with its competitive prices and up-to-date technology, makes for a robust, reliable shopping experience.

Contact Information

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