SOURCE: Monolith Software

Monolith Software

February 01, 2010 09:00 ET

SRT Communications Selects Monolith Software to Support Expansion of Wireless and Data Businesses

Rural Telecom Chooses Monolith for a Unified, End-to-End View of Fault and Performance Management to Deliver the Highest Service Levels for a 7,700 Square Mile Territory

ST. CHARLES, IL--(Marketwire - February 1, 2010) - Monolith Software, a software provider with the industry's most flexible and versatile infrastructure management solution, today announced that SRT Communications, North Dakota's largest telephone cooperative, will standardize on the Monolith Software solution to support their expansion of wireless and data services. A unified, end-to-end view of IT performance and fault management that crossed network layers and domains was critical to SRT Communications to ensure their customers received the highest quality wireless, broadband, telephone and carrier transport services.

With the popularity of smart phones for consumers and enterprises, data management and wireless services are fast growing markets for the telecom service provider. Both businesses require an operational shift from network bandwidth management to managing data packet performance. "To support these businesses, we needed a solution that would provide both performance management and event monitoring beyond SNMP (Simple Network Management Protocol)," said Dan Roberts, network operations manager of SRT Communications. "Because all of our systems are interconnected -- for example, our Internet and wireless services both run through the carrier transport network -- it's critical to understand if one of the systems is triggering an event or if it is a system-wide event. Our existing monitoring solution could not provide that capability, but Monolith Software provides that single view, which helps us identify and resolve service degradations quickly. When providing a service is your business, high performance delivers high customer satisfaction."

Flexibility and ease of use were winning points that led SRT Communications to choose Monolith Software. With thousands of devices on their complex network, SRT Communications realized that Monolith's customizable and repeatable monitoring profile templates would save hundreds of hours for the initial deployment and for future planned expansions. The Monolith's provisioning approach enables IT managers to create monitoring profiles, which can be easily applied to equipment as needed. In comparison, their existing monitoring solution required the development of a singular profile for each individual piece of equipment, a rigid system that often impacted their time to market.

"We plan to implement Monolith's service level management capabilities right away," added Roberts. "When you manage service levels proactively with real time information, you can avoid event management altogether because you can view the overall health of a service, drill down to see the probable root cause, and solve problems in real time before customers are aware there was an issue. Monolith's service level analysis will help us provide even higher levels of service to our customers."

"To stay competitive, telecoms must be in the position to offer holistic management of heterogeneous services. Monolith Software is offering them the perfect solution for managing all of their systems as a single entity," said Jeff Parker, president and managing partner of Monolith Software. "The cross domain correlation, from the carrier transport network to the switching and IP layer, offers topology views with probable root cause analysis for all the network layers, from 1 through 7. No other solution is as effective for complex, distributed telecom systems as Monolith Software."

About SRT Communications, Inc.

SRT Communications, located in Minot, North Dakota, is the state's largest telephone cooperative. SRT has served the telecommunications needs of north central North Dakota since 1951, employs more than 200 people, and serves over 48,000 customers. SRT maintains a fiber optic, copper and wireless distribution and access network to provide essential and advanced communications. As a leader in deploying enhanced telecommunications services, SRT provides broadband and dial-up Internet services, wireless service, security systems, and cable TV as well as traditional telephone, leased line, frame relay, voice mail and long distance services.

About Monolith Software

Monolith Software offers the industry's most flexible IT management software designed to increase the operational efficiencies of network operations centers (NOCs). Delivering a fully integrated, open architecture platform for managing fault, availability and performance management, Monolith Software offers service providers and IT organizations real-time control and insight into the health, performance and availability of mission critical systems and applications with a reduced total cost of ownership.

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