January 28, 2010 13:23 ET Delivers Benefits of Agile ITSM With Another Modern SaaS Upgrade Winter 2010 Release Includes New Admin and Security Features, Further Simplifies the User Experience, and Delivers More Comprehensive CMDB CI Data Discovery

SAN DIEGO, CA--(Marketwire - January 28, 2010) -, the developer of modern IT service management SaaS, today announced the Winter 2010 release was applied to customer instances last week as the latest automatic upgrade of its modern and agile IT management application.

The Winter 2010 release delivers new functionality requested by customers such as new administrative and security features, a further simplified user experience and more efficient discovery of a wider range of configuration items (CIs). expects its Spring 2010 release will be focused on new applications for field services, shared services, project portfolio management, and runbook automation. is committed to provide a constant stream of new, organically developed functionality and applications.

Highlights of the Winter 2010 release include:

Monitor and cancel transactions -- A new timer displays the elapsed time of a transaction request. Easily cancel the transaction if it is taking longer than expected.

A new, more-powerful IT service desk email client -- The email client can now send emails directly from a record to a recipient's inbox or SMS device. Quickly add recipients through lookup and auto complete. "quick" messages send predefined email content. self-service password reset -- Automate the mundane task of resetting user passwords. Available for locally authenticated end users.

Admin-controlled required fields -- For organizations that delegate administration, admins can now designate and own absolute control of required fields and specific forms as needed. performance monitoring -- New interactive dashboards provide insight into the performance of the instance, host machine and Discovery probes and sensors.

More service catalog presentation control -- More granular display control includes multiple-choice radio buttons in addition to or instead of drop-down pick lists.

Discover and track mobile workstations -- New CI scan in Discovery appends mobile workstation (DHCP) data in the CMDB for continuous data accuracy.

Configurable, efficient and precise CI updates -- Discovery more efficiently handles the identification and update of imported CIs, manually entered CIs, and CIs with changing IP addresses (DHCP). Configurable CI identifiers allow coalescing of discovered data with any CIs in the CMDB.

A recorded overview webinar and demo of the Winter 2010 release is available at Alternatively, a live instance of is always available at (no registration required).

More than 360 customers experienced complete application availability, and all customizations to more than 1100 customer instances were preserved, through the Winter 2010 release which was applied last Friday night.

The modern approach to ITSM is drastically different from legacy alternatives. Please join customers, employees and partners at ITSM.NOW executive briefings, the Pink Elephant IT Service Management Conference, or Knowledge10 to learn more.

Licensing and availability

As a true SaaS solution, has delivered three major releases per year for the last five years to provide customers with the latest in ITSM technology. Feature updates as well as new applications are included in the subscription license at no additional cost to customers. offers a simple per-user subscription license with volume discounts available.

About enterprise IT service management software combines ITIL v3 process support, modern SaaS delivery, and modern Web functionality to provide a flexible, intuitive and self-managing application. was founded by Fred Luddy, former CTO of Peregrine Systems and Remedy. For more information, please visit

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