June 23, 2010 10:13 ET Spring 2010 Release Includes Six New SaaS Applications for Modern ITSM

Spring 2010 Release Also Delivers the Latest in Modern Enterprise SaaS With iPad Multi-Touch Gesture and HTML5 Support

SAN DIEGO, CA--(Marketwire - June 23, 2010) -  Red Herring 100 North America Conference --, the creators of modern software as a service (SaaS) for IT service management, today announced the Spring 2010 release is the most significant release in company history and changes the way businesses will use IT service management technologies. The Spring 2010 release arms IT leaders with the ability to make IT strategy actionable while helping demonstrate IT service value to the business.

The release includes six new SaaS applications for service portfolio management, IT cost management, project and portfolio management, field services, and shared services for HR and facilities business process automation.

In addition, the Spring 2010 release continues to set the standard in modern enterprise SaaS with support for HTML5, iPad and iPhone multi-touch gestures, global IT search from any mobile device browser and embeddable video in HTML fields. Nimble, customer-driven development has established as the innovator of modern ITSM technology for IT organizations working in a refocused, more demanding business environment.

The Spring 2010 release was automatically applied to customer instances on Friday, June 4 as the second major release in 2010. During the upgrade, customers experienced complete application availability and all customer customizations were preserved.

Fred Luddy, CEO, said, "We listened to our customers and delivered six new applications and substantial new features in the Spring 2010 release. This is biggest and most innovative release in the history of SaaS for IT service management. The speed to market and powerful simplicity of the application proves the intrinsic value of a cohesive, organically developed ITSM platform created on modern Web technologies."

Here's what users are saying about the Spring 2010 release:
"...ERP for IT = my evil plot to take over all of IT with #servicenow? new functionality released proves it." -

"#servicenow is WAY ahead of the #itsm game, people will need to move very fast in the coming months to keep up." -

"#servicenow Catalog UI policies are so cool: coding no longer needed. Created new item with conditional 10 questions in 15 min!" -

"Drag and Drop attachments in #servicenow with the new release. Using a web-based admin tool has never been so cool!!" -

The new Spring 2010 release applications include:
Service portfolio management -- Improve communication with the business by documenting services in an extremely consumable format. Manage service scope, availability, commitments and costs.

IT cost management -- Arm executives with tools to focus IT strategy and demonstrate IT value to the business in financial terms.

Project and portfolio management -- Automate the planning, management and coordination of IT project and staffing resources with actionable PPM. Ensure the project portfolio is aligned to the objectives of the business and deliver on-time and within-budget projects.

Field service management -- Orchestrate the dispatch of resources and inventory logistics to ensure field-based IT services are delivered accurately, efficiently and at the least possible cost.

Shared services applications for HR and facilities management -- Use common resources and business process automation built into the platform as a service (PaaS) to provide extendable business request, task and resource management.

New feature highlights of the Spring 2010 release include:

  • More customer visibility into upgrade history and control of customizations
  • iPad and iPhone multi-touch gesture support for "right click" functions
  • HTML 5 support for drag and drop attachments
  • More granular role delegation controls
  • Service catalog UI policies
  • Knowledgebase embedded video support
  • Numerous Discovery enhancements for more efficient and relevant inventory and dependency mapping for physical and virtual environments
  • Automatic software license compliance checks
  • More integrations through JSON and SOAP Web services, and a Perl API
  • Enhanced search from mobile devices

Demonstration videos of the Spring 2010 release highlights are now available. Alternatively, a live instance of the application is always available at (no registration required).

Licensing and availability delivers a constant stream of new, organically developed functionality and applications to customers as part of their existing subscription license. has delivered three major releases per year for the last five years to provide customers with the latest in ITSM technology. Spring 2010 release applications and functionality are now available. offers a simple yet flexible subscription license with volume discounts available.

The enterprise IT service management platform combines ITIL v3 process support and SaaS delivery to provide flexible, intuitive and self-managing applications. Founded in 2004, uses a new business model and modern technologies to disrupt the status quo. With revenue more than doubling each year, is the fastest-growing IT management software company. For more information, please visit or

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