SOURCE: ServiceMax

ServiceMax

April 08, 2010 08:10 ET

ServiceMax Launches New App on Salesforce.com's ChatterExchange, Accelerating the Market Shift to Cloud 2, the Next Cloud Computing Paradigm

ServiceMax Suite and ServiceMax Volume for Chatter Are Among First Social Enterprise Apps Available on the ChatterExchange, Now Live on AppExchange 2; ServiceMax Chatter Innovations Drive Cross Company Collaboration in the Service Function and Beyond

SANTA CLARA, CA--(Marketwire - April 8, 2010) -  ServiceMax today announced it has launched a new app on salesforce.com's ChatterExchange, helping to accelerate the market shift to Cloud 2, the next cloud computing paradigm. ServiceMax Suite and ServiceMax Volume are among the first apps to leverage the social components of Chatter now available in the Force.com platform. These new apps can all be found on the ChatterExchange, a brand new category for social enterprise apps that is now part of AppExchange 2.

Salesforce Chatter provides a rich suite of social collaboration components including profiles, status updates, and real-time feeds that developers and partners are now using to build new social enterprise apps. The ChatterExchange, a new category on AppExchange 2, provides a single location for customers to try and buy these new solutions that can extend the benefits of cloud computing and social-enabled business applications throughout the enterprises. The new ChatterExchange can be found at www.appexchange.com/chatter.

"Chatter will transform the way employees collaborate and execute," said Dave Yarnold. "Leveraging the power of Force.com, we have added our own genius by incorporating our own Chatter innovations into our award winning field service suite. And we are making these ServiceMax Chatter innovations available to all organizations even outside our customer base."

ServiceMax for Chatter transforms the way your company collaborates around service topics, and includes three Chatter innovations -- Product Chatter, Chatter Volume, and Chatter Maps. Product Chatter uses "phone home" technology to automatically send Chatter updates from products deployed in the field when customer systems are not functioning properly. Chatter Volume and Chatter Maps tell you where the buzz is loudest in your organizations. ServiceMax for Chatter is included with the ServiceMax Suite.

ServiceMax Volume for Chatter is also available as a separate offering on AppExchange 2. Available for free, Volume for Chatter can be used across any function to tune into where employees and systems are buzzing the loudest.

"ServiceMax is a leader in using cloud computing to transform the field service industry," said Kendall Collins, chief marketing officer, salesforce.com. "By making ServiceMax available via the ChatterExchange on AppExchange 2, they are delivering compelling new social enterprise applications in a complex industry like field service. By building their applications on Force.com, ServiceMax is focusing 100% of its development effort on delivering new field service functionality and innovation instead of managing infrastructure."

Additional Resources
Learn more about ServiceMax Suite with Chatter on AppExchange 2
Watch the ServiceMax Chatter demo
Download ServiceMax Volume for Chatter for free on AppExchange 2
Watch the ServiceMax Volume for Chatter demo

About ServiceMax
ServiceMax is revolutionizing Field Service. With the first and only complete suite of field service applications delivered in the cloud, ServiceMax increases both revenue and customer satisfaction by optimizing end-to-end field service operations including: workforce optimization, advanced scheduling and dispatch, parts logistics, inventory & depot repair, and installed base entitlements. Built and delivered as a native Force.com cloud application, customers are up and running quickly with a broad and deep field service solution that is completely integrated with their salesforce.com CRM. Customers include large enterprises like DuPont, Electrolux, and Pentair, and smaller companies like Everyday Wireless and Advanta Clean.

About the Force.com Platform and AppExchange
Force.com is the only proven enterprise platform for building and running business applications in the cloud. The Force.com platform powers the Salesforce CRM (http://www.salesforce.com/) applications with more than 800 ISV partner applications like those from FinancialForce.com and Fujitsu, and nearly 150,000 custom applications used by salesforce.com's 72,500 customers such as Japan Post, Kaiser Permanente, KONE and Sprint Nextel. Force.com now enables developers to make any enterprise app social by leveraging the social collaboration components including profiles, status updates, and real-time feeds available with Chatter.

Applications built on the Force.com platform can be easily distributed to the entire cloud computing community through the salesforce.com AppExchange 2 marketplace http://www.salesforce.com/appexchange/, now featuring the ChatterExchange.

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