SOURCE: PhoneFusion

September 29, 2008 09:00 ET

Set Your Receptionist Free With PhoneFusion One™

Virtual Receptionist Feature in PhoneFusion One Service Offers Small Businesses Big Company Customer Service Option at Cost-Saving Prices

FORT LAUDERDALE, FL--(Marketwire - September 29, 2008) - With the recent rocky economic landscape, small businesses are clamoring for ways to reduce costs while maintaining superior customer service. PhoneFusion offers businesses a cost-effective alternative to a high-priced receptionist with a key feature of its PhoneFusion One solution -- the Virtual Receptionist.

The Virtual Receptionist is a virtual PBX system that can answer calls and play a recorded message with different options to help respond to callers' varying needs, just like a regular office PBX system. For example, callers will dial a company's number and hear "Thank you for calling ABC Company. Dial 1 for sales, 2 for support or 0 for the operator." Unlike a standard PBX system, there is no hardware or software to purchase and maintain, so costs start low and stay low.

Tim Painton, founder and CEO of Guardian Broadband has been a PhoneFusion One and Virtual Receptionist user since January 2008. Guardian Broadband, headquartered in Denver, Colorado, is a voice and data communications services broker. In Tim's business, customer service is critical. To handle the incoming calls from partners and customers, Tim needed a solution that could scale with the business but not cost thousands of dollars.

Painton researched different telecom solutions and was referred to PhoneFusion by a colleague. After evaluating PhoneFusion One, Painton knew he found a reliable solution to handle his daily communications. With the Virtual Receptionist feature, Painton was able to port his existing business number to PhoneFusion One and then assign different phone options for incoming calls -- an alternative to the cost of a live receptionist.

"It's critical that my customers and partners are able to reach the department or contact they need immediately," states Painton. "With Virtual Receptionist, we are able to manage incoming communications across all of our employees from one single point. Not only do we look professional, but our customer service team delivers the same level of service, if not higher, than any big company. Virtual Receptionist plays a big part in doing that."

About PhoneFusion One

PhoneFusion One ( gives businesses an easy way to manage all of their daily business communications with just one phone number. Subscribers receive a permanent telephone number to give to clients, colleagues, family or friends. When callers dial the subscriber's number, PhoneFusion One will contact him on the numbers previously programmed. With features like call forwarding, voicemail, virtual attendant, fax to email, conference calling, call screening and many more, PhoneFusion One supports all communication needs.

About PhoneFusion

PhoneFusion is a leading provider of reliable communications solutions to businesses of all sizes. The company's portfolio of Unified Communications and Fixed Mobile Convergence products brings together all modes of communication -- from mobile phones to traditional landlines to VoIP to Business Intelligence Suites and Distributed Call Centers -- into one, single, manageable source. With PhoneFusion, organizations can confidently manage their daily business communications from any location, any device, at any time of day. PhoneFusion is based in Ft. Lauderdale, FL. For more information on the company and its products, please visit them online at

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