Siebel Systems, Inc.

Siebel Systems, Inc.

January 11, 2005 12:30 ET

Siebel Systems Doubles Functionality to Drive Superior Business Results with Siebel CRM OnDemand Release 6




JANUARY 11, 2005 - 12:30 ET

Siebel Systems Doubles Functionality to Drive Superior
Business Results with Siebel CRM OnDemand Release 6

SAN MATEO, Calif.--(CCNMatthews - Jan 11, 2005) -

Latest Release Dramatically Accelerates ROI with Prebuilt Industry
Solutions, Advanced Sales Effectiveness Capabilities, and Expanded

Siebel Systems, Inc. (NASDAQ:SEBL), a leading provider of business
applications software, today announced Siebel CRM OnDemand Release 6.
This upgrade introduces the first and only prebuilt industry-specific
solutions that provide organizations with cost and time savings,
advanced sales effectiveness capabilities such as prebuilt sales
workflow, and a seven-fold expansion of Siebel CRM OnDemand's
industry-leading analytic capabilities to deliver powerful insight.
Release 6 doubles the level of functionality available, providing
organizations of all sizes with a fast-to-deploy, highly robust, and
easy-to-use solution to better acquire, retain, and serve customers.

"We have changed the game in hosted CRM with this release. By leveraging
Siebel's 11 years of experience in CRM and more than $2 billion in R&D,
we are dramatically accelerating the ROI for organizations deploying
Siebel CRM OnDemand while continuing to enhance its ease-of-use," said
Bruce Cleveland, Senior Vice President and General Manager, OnDemand and
SMB at Siebel Systems. "Unlike vanilla solutions that require customers
to undertake expensive and time-consuming custom software development,
Siebel CRM OnDemand provides prebuilt support for industry-specific
business processes, enabling organizations to rapidly and affordably
achieve sales, marketing, and service success."

"By delivering prebuilt industry-specific capabilities, Siebel CRM
OnDemand enables organizations to better serve customers than a generic
hosted CRM solution would," said Denis Pombriant, Managing Director of
Beagle Research. "Even if a generic hosted CRM solution can be
customized to partially address industry-specific requirements, it could
take four to six months longer to deploy and require upwards of a
half-million dollars in up-front and ongoing costs."

First Prebuilt, Industry-Specific Hosted CRM Solutions

Siebel CRM OnDemand delivers critical industry-specific functionality
that cannot be replicated by customizing a generic solution. For
example, only Siebel CRM OnDemand enables financial advisors to maximize
their book of business through better management of complex data
relationships, such as the association between households and client
portfolios. With this release, Siebel CRM OnDemand is now available in
four easy-to-use prebuilt industry-specific editions:

-- Siebel CRM OnDemand Financial Services Edition: Wealth
Management/Insurance Edition--Provides financial advisors and insurance
agents with a comprehensive platform for referral and lead management,
household and contact profiling, and client portfolio tracking

-- Siebel CRM OnDemand High Tech Edition--Enables collaborative channel
marketing, process-driven selling, and enhanced customer asset
management to serve the sophisticated sales, marketing, and service
requirements of technology companies

-- Siebel CRM OnDemand Life Sciences Edition: Medical Edition--Helps
medical equipment, device, service, and supply companies and partners
identify, acquire, and retain high-value customers while delivering
superior service and support

-- Siebel CRM OnDemand Automotive Edition--Provides vehicle
manufacturers, dealers, and service providers with an integrated CRM
platform for increasing sales, delivering more effective and
personalized service, and improving the results of marketing initiatives
and programs

Advanced Capabilities Establish New Benchmark for Delivering Sales

The new Sales Process Coach (SPC) prebuilt workflow feature enables
organizations to implement proven sales methodologies used by their best
sales reps. Now the entire sales organization can receive specific
coaching, be prompted to enter the most salient data, and automatically
be assigned tasks for each stage of the sales process. Other new
capabilities within Siebel CRM OnDemand that enable sales effectiveness

-- Mail Merge for Microsoft Word

-- Prebuilt support for reporting and analysis within Microsoft Excel

-- Advanced territory management capabilities

-- Enhanced customization with a nearly 60 percent increase in data
access controls

-- New language support for Chinese, Japanese, Korean, and Portuguese

"We are very excited to leverage the new features and increased
functionality in Siebel CRM OnDemand," said Bruce Swanson, Director of
Information Services at Boise Cascade. "Over the past year, Siebel has
clearly proven its commitment to rapidly enhance its hosted offering and
has delivered on a very aggressive product roadmap. As we face
productivity challenges and an increasingly complex business
environment, we will continue to rely on Siebel CRM OnDemand and Contact
OnDemand to manage our business processes and achieve our business

Seven-Fold Increase in Analytics Capabilities Significantly Improves
Business Insight

The only hosted CRM solution with a prebuilt data warehouse, Siebel CRM
OnDemand provides both historical and real-time analytics capabilities
that are easy to use. With this release, Siebel Systems offers advanced
analytic features to provide more immediate access to actionable
insight, such as conditional formatting, calculated fields, and
real-time prompts. Additionally, Siebel CRM OnDemand has added 35
percent more prebuilt reports and analyses, including new marketing
dashboards, predictive analytics, and historical sales stage analytics.

Availability and Pricing

Siebel CRM OnDemand Release 6 is immediately available in American and
UK English, French, Italian, German, Spanish, Japanese, Simplified
Chinese, Korean, and Portuguese. In the Americas, Siebel CRM OnDemand is
offered at $70 per user per month. Siebel Systems' industry-specific
solutions are priced at $100 per user per month. Siebel Systems is
offering these industry-specific solutions for $70 for the first month
under a limited-time offer that expires on February 11, 2005. These
prices differ outside of North America. For more information, visit

About IBM Hosting Services

IBM hosting services, a key part of IBM's on demand offerings portfolio,
helps customers leverage Siebel Systems' on demand CRM solutions on a
flexible and cost-efficient basis. Other IBM on demand services include
security capabilities, computing capacity on demand, software as a
service, and desktop management. Most services are sold on a usage
basis, reducing the up-front capital investment and freeing up financial
resources for strategic growth initiatives. IBM has been providing
hosting services since 1995. For more information, visit:

About Siebel Systems

Siebel Systems, Inc. is a leading provider of business applications
software, enabling corporations to sell to, market to, and serve
customers across multiple channels and lines of business. With more than
4,000 customer deployments worldwide, Siebel Systems provides
organizations with a proven set of industry-specific best practices, CRM
applications, market-leading analytics products, and business processes,
empowering them to consistently deliver superior customer experiences
and establish more profitable customer relationships. Siebel Systems'
sales and service facilities are located in more than 30 countries.

For more information on Siebel Systems solutions and services, please
visit our Web site: CRM -; OnDemand Solutions
-; Industry CRM -; Call Center and Service -; Sales Force Automation -; Marketing Automation -; Business Intelligence -; Integration Solutions -; CRM Services -

Except for the historical information contained herein, this press
release contains forward-looking statements that involve risk or
uncertainties. Future operating results of Siebel Systems may differ
from the results discussed or forecasted in the forward-looking
statements due to factors that include, but are not limited to, risks
associated with customer relations, such as the availability of Siebel
Systems' products and services, customer implementation of products and
services, relationships with customers, third-party vendors and systems
integrators, concentration of revenues in a relatively small number of
customers, existence of errors or defects in products, ability to
successfully manage growth, significant current and expected additional
competition and the need to continue to expand product distribution and
services offerings. Further information on potential factors that could
affect the financial results of Siebel Systems are included in Siebel
Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and
its other filings with the Securities and Exchange Commission, which are
available at Siebel Systems assumes no obligation to update
the information in this press release.

Siebel is a trademark of Siebel Systems, Inc. and may be registered in
certain jurisdictions. All other product and company names mentioned are
the property of their respective owners and are mentioned for
identification purposes only.


Contact Information