August 03, 2006 13:15 ET

Singapore's National Healthcare Group and IBM Collaborate on IT Infrastructure and Services Outsourcing

SINGAPORE -- (MARKET WIRE) -- August 3, 2006 -- National Healthcare Group (NHG) and IBM (NYSE: IBM) today announced their outsourcing collaboration on managed IT infrastructure services. Specifically, IBM will provide NHG with consolidated IT Helpdesk Services; IT deskside support services for onsite support; IT asset management and tracking services; and server operations and management services. NHG's goal is to focus on its core business of enabling quality, patient-centred healthcare while leveraging IBM's innovation, skills-enablement and integration best practices to enhance the reliability and service level of its IT infrastructure.

One of two public health clusters in Singapore set up by Singapore's Ministry of Health, NHG owns and manages an integrated healthcare delivery network and provides a complete range of healthcare services from outpatient medical consultations and surgeries to diagnostic services. Its three-pronged strategy consists of developing patient-centred capabilities, building a strong infrastructure to support the integration of patient care and services delivery, and establishing a system of good corporate governance.

The five-year outsourcing contract spans four hospitals, nine polyclinics, three specialty institutes and four business divisions, which collectively have more than 11,000 employees. The hospitals are Alexandra Hospital, National University Hospital, Tan Tock Seng Hospital and Institute of Mental Health/Woodbridge Hospital; the specialty institutes are The Cancer Institute, The Eye Institute and The Heart Institute. IBM will also provide server operations and management services for NHG's data centres and satellite data centres, which reside at NHG's hospitals, polyclinics, medical centres and business divisions.

Today's announcement builds on a history of successful collaboration between NHG and IBM. Previously, NHG contracted IBM to consolidate its server environment; standardise its e-mail and Web application server platforms; and provide the application and infrastructure management services for its financial, material and patient management systems running on SAP and J2EE applications.

IBM, together with other vendors, also helped NHG implement a laboratory and automation system (LIS) to integrate more than 60 laboratory analysis systems across NHG's hospitals. In July 2006, the LIS initiative was honoured with the "Public Sector Technology Project of the Year" Special Award by ZDNet Asia technology news network as part of its Smart50 Award, which recognises leading organisations that have set new standards in combining creativity, people, process and technology.

Linus Tham, Chief Information Officer, NHG, said, "NHG is pleased to work with IBM as our long-term, strategic partner. We aim to tap on a wealth of expertise and resources across IBM to further enhance our IT capabilities and enable a robust, secure, reliable yet flexible IT platform. This is in line with our ongoing efforts to exploit IT for delivering faster, better, safer and cheaper patient care."

Patricia Yim, Managing Director, IBM Singapore, said, "IBM now has a wider footprint in the healthcare IT market in Singapore. We will leverage this wider footprint to attract more collaborative initiatives with our worldwide healthcare clients and partners so as to enable greater exchange of knowledge. This is integral to IBM's commitment to help our healthcare clients in Singapore, such as NHG, build an intelligent healthcare ecosystem -- through access to global innovation, deep industry insights and proven business methodologies."

Joseph Msays, General Manager of Global Technology Services, Public Sector, IBM Asia Pacific, said, "We are delighted to partner with NHG. Through this IT outsourcing collaboration, IBM is committed to meet NHG's requirements with skilled IT personnel, advanced and proven tools and processes, cost effective infrastructure, and rapid deployment. By working closely with IBM's innovation and research centres from around the world, IBM brings its healthcare industry leadership, deep innovation team, and on-demand services capability to bear on vital quality patient care."

For information about IBM, visit

For information about NHG, visit

Contact Information