January 15, 2008 09:00 ET

Sitel to Open Customer Care Center Near Corning, New York

New Facility Expands Sitel's North American Footprint; Supports Continued On-Shore Service Growth

NASHVILLE, TN--(Marketwire - January 15, 2008) - Sitel, a leading global business process outsourcing (BPO) provider, today announced that it is opening a new customer care facility in the town of Erwin, near Corning, New York. The multi-channel contact center will strengthen the Company's ability to provide high-quality customer care, acquisition and retention programs and technical support solutions to leading companies in industries such as financial services, communications, technology, consumer electronics and travel and tourism. The 45,000-square-foot facility is expected to staff more than 400 associates at full capacity.

"The location of Sitel will provide tremendous value to the Corning valley and the surrounding areas of Steuben, Chemung and Schuyler counties," said New York Governor Eliot Spitzer. "We are proud to welcome the new Sitel facility and the hundreds of employment opportunities it represents. We look forward to building upon this relationship in years to come."

"Sitel is pleased to add the Erwin facility to our North American footprint as we continue to meet the needs of our 450-plus clients worldwide," said David Garner, president and chief executive officer of Sitel. "The Corning valley is an ideal environment for our company. The quality of life is excellent, the labor pool is well educated and there is a strong work ethic. Overall, this area has all the ingredients necessary for a successful partnership with Sitel."

"We welcome Sitel to the Southern Tier with open arms. This new facility represents a major economic expansion for our region and is going to produce high-quality economic opportunities for hundreds of our workers and their families," said State Senator George H. Winner, Jr. (R-C-I, Elmira).

"With a respected provider of customer care and technical support services bringing hundreds of jobs with benefits to the Corning area, this is a project of major economic importance and speaks to a vibrant future for the community at-large," said Brian T. McMahon, executive director of the New York State Economic Development Council.

"The support and commitment from the citizens and town of Erwin and the state of New York have been tremendous," Garner said. "Specifically, we appreciate the efforts of Jack Benjamin with Three Rivers Development Corporation, Tom Tranter of Corning Enterprises, Dan Gundersen of Empire State Development and James Sherron of the Steuben County Industrial Development Agency, all of whom were persistent and tenacious throughout this process. Additional thanks extend to the Chemung-Schuyler-Steuben Workforce office for its support. We look forward to collaborating with its staff as we recruit our workforce going forward."

"We are very pleased to welcome Sitel to our business community, as the company will be a positive addition to our area and provide hundreds of new job opportunities," said Philip J. Roche, chairman, Steuben County Legislature. "There has been an amazing response and teamwork among state, county and local representatives who pulled together to create this opportunity for the region. Because of these efforts and commitments, this project is now a reality."

About Sitel

Sitel is a global Business Process Outsourcing (BPO) leader. The company meets clients' customer care and transaction processing needs through 67,000 associates in 27 countries. Sitel provides world-class solutions from on-shore, nearshore and offshore locations across 155+ facilities throughout North America, South America, EMEA and Asia Pacific. The company's award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment. The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit

Contact Information

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