SOURCE: Empirix Inc.

October 13, 2006 11:29 ET

Speakeasy Selects Empirix Hammer XMS for VoIP Monitoring

VoIP Service Provider Makes Quality of Service Top Priority

SAN DIEGO, CA -- (MARKET WIRE) -- October 13, 2006 -- Empirix® Inc., which helps organizations adopt complex communications solutions with confidence, announced today that Speakeasy, one of the nation's largest independent broadband services companies, has begun monitoring its Voice over IP (VoIP) network with Empirix's Hammer XMS, a carrier-class monitoring and analysis solution used to ensure that service quality meets the high standards their customers demand.

Speakeasy is focused on meeting the needs of discerning small businesses, professionals, and those who depend on the Internet for higher productivity. As such, the company is incorporating Empirix's award-winning Hammer XMS solution as part of its mission to focus on creating the highest customer satisfaction in the industry. According to Speakeasy CEO Bruce Chatterley, providing exceptional Quality of Service for customers is top priority for the company and one of the factors fueling its swift growth in the small business and home office markets it serves.

"A key focus for Speakeasy is simplifying Voice over IP and broadband while giving the best customer support in the industry. We do this by staying ahead of the technological curve and providing unparalleled service," said Chatterley. "Proactive monitoring of our network quality is a best practice for the industry that too few service providers have embraced. Our evaluation found that Empirix has the deepest expertise and the best product offering available, and we're very proud to be working with them to help ensure a great experience for our customers."

Chatterley will discuss Speakeasy's recent growth and its quality monitoring strategy at the Internet Telephony Conference (Oct. 10-13, 2006, San Diego Convention Center) on Friday, October 13 at 1:15 pm. Speakeasy's high-performance, nationwide network:

--  Is optimized for Voice Over IP call quality and reliability;
--  Never touches the public Internet;
--  Features VQ technology that prioritizes voice to ensure crystal-clear
    calls; and has
--  Exceptionally low packet loss to prevent dropped calls.

Hammer XMS helps service providers deploy new services faster, and with higher quality. Empirix Hammer XMS incorporates the strongest signaling and media analysis and call correlation capabilities in the market, evaluating live network traffic to provide real-time assessment of network performance. Its patent-pending signaling analysis, high-performance probes and highly scalable architecture enable VoIP service providers to quickly identify and troubleshoot problems and efficiently monitor VoIP service quality. Hammer XMS gives service providers the confidence to deploy new services faster, with higher quality, at a lower cost. It also helps reduce customer churn by detecting and resolving problems faster, often before customers are affected.

In a survey announced earlier this year titled, "Service Provider VoIP Deployment and Service Delivery Challenges," Empirix found that only one-fifth of service provider respondents were using VoIP application monitoring systems to ensure service quality. When asked how their network engineers most often identified problems in their VoIP networks, the dominant response (36 percent) was, "Subscriber complaints."

"Relying on customers to identify network problems is not a sustainable model for success," noted Duane Sword, Vice President of Product Management and Marketing at Empirix. "Speakeasy should be commended for its proactive approach to ensuring Quality of Service. We are very pleased to have them join the growing list of service providers who are taking that critical step to ensure customer satisfaction."

For more information on Empirix's testing and monitoring solutions, call 1-866-EMPIRIX or visit Download the results of Empirix's survey on service provider VoIP monitoring practices at

About Empirix

Empirix helps organizations adopt complex communications solutions with confidence. We combine the industry's deepest knowledge of telecommunications and self-service applications with award-winning testing and monitoring solutions to ensure our customers realize the promise of their technology investments. Empirix is the only company with expertise that spans the evolution of these advanced technologies across multiple markets -- from testing in R&D labs through monitoring the end-user experience. For over a decade, thousands of quality-conscious network equipment manufacturers, service providers and enterprises worldwide have trusted Empirix to reduce the time and cost of integrating new technologies into existing environments. Visit

About Speakeasy

Speakeasy, the nation's largest independent broadband services company is focused on meeting the needs of discerning businesses, professionals and those who depend on the Internet for higher productivity in life. Speakeasy manages its own private fiber-optic national network, ensuring fast connections, low latency, and an unparalleled degree of security protection from the public Internet. Speakeasy offers a full range of innovative services, including Voice over IP (VoIP), OneLink dedicated DSL, Business Class T1 and multiple business-grade connectivity options. Customers rave about the personalized and highly competent support they receive from Speakeasy's Seattle-based customer service team. Speakeasy's services are available in most metropolitan areas within the 48 contiguous United States. Those interested in Speakeasy can visit or call 800.556.5829.

Empirix and Hammer are trademarks or registered trademarks of Empirix Inc. in the United States. All other trademarks contained herein are the property of their respective owners.

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