SOURCE: Digicel


January 17, 2010 15:33 ET

Statement From Digicel Regarding Haiti

KINGSTON, JAMAICA--(Marketwire - January 17, 2010) - The Digicel network is now functioning well in Port-au-Prince with more and more customers connecting to it and being able to make and receive calls, text messages, email and BlackBerry Messenger messages.

With coverage in the rest of the country good, Digicel is also ensuring that all of its two million plus customers in Haiti can stay in contact with friends and family by giving each and every Digicel customer US$5 of free call credit -- totalling US$10 million.

Since deploying a team of technicians to Haiti following the earthquake on Tuesday, January 12th, Digicel has been working to restore its network in Haiti to full capacity.

A full assessment of the network has been carried out and the situation is as follows:

--  All of Digicel's three switch sites which serve the country are
    operational. One is damaged but an interim solution has been put in place
    until new equipment arrives
--  70% of the network's cell sites are on air. We are working on
    restoring service to the remaining 30%
--  Roaming is fully operational
--  There is still some congestion on the network when making and
    receiving international calls
--  An assessment of what network equipment is required has been
    completed and new equipment has been ordered and is en route to Haiti
--  More teams of technicians have been assembled and are en route to
    support the existing teams on the ground

As well as the US$5 million which is being donated to NGOs by Digicel directly, Digicel has set up the Digicel Haiti Relief Fund. By Friday evening -- just two days after it went live -- a massive US$300,000 was donated by Digicel customers across our 32 markets worldwide.

In addition to previous aid drops over the last five days, Digicel has assembled a 110,000lb cargo of medical supplies, food and water ready to go to Haiti from Jamaica.

Digicel would like to thank people across the world for their contributions and to encourage them to keep giving to help the people of Haiti at this difficult time.


After eight years of operation, Digicel has 8.8 million customers across its Caribbean and Central American markets and is renowned for competitive rates, unbeatable coverage, superior customer care, a wide variety of products and services and state-of-the-art handsets. By offering innovative wireless services and community support, Digicel has become a leading brand in the Caribbean and has placed the region at the cutting-edge of wireless communications -- the company is also a recent entrant to the Central American and Pacific markets.

Digicel is incorporated in Bermuda and now has operations in 32 markets world-wide. Its Caribbean and Central American markets comprise Anguilla, Antigua & Barbuda, Aruba, Barbados, Bermuda, Bonaire, the British Virgin Islands, the Cayman Islands, Curacao, Dominica, El Salvador, French Guiana, Grenada, Guadeloupe, Guyana, Haiti, Honduras, Jamaica, Martinique, Panama, St Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Suriname, Trinidad & Tobago and Turks & Caicos. The Caribbean company also has coverage in St. Martin and St. Barths. Digicel Pacific comprises Fiji, Nauru, Papua New Guinea, Samoa, Tonga and Vanuatu.

In total, across its 32 markets, Digicel has 10.3 million subscribers.

Digicel is the lead sponsor of Caribbean and Central American sports teams, including the West Indies Cricket Team and Special Olympics teams throughout the region. Digicel is also title sponsor of the Digicel Caribbean Championships and the Copa de Naciones Digicel, which are the Caribbean and Central American qualifiers to the CONCACAF Gold Cup.

Visit for more information on Digicel.

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