SOURCE: eGain

January 08, 2008 07:00 ET

Strategic Partnership Formed Between Cystelcom and eGain

Cystelcom Assigned as New Partner for eGain in the Spanish Market

SLOUGH, UNITED KINGDOM--(Marketwire - January 8, 2008) - eGain Communications (OTCBB: EGAN) and Cystelcom announced today their strategic partnership for the Spanish market, with Cystelcom acting as the local partner for eGain solutions.

Founded in 1993, Cystelcom is a leading provider of intelligent communications solutions for multi-channel contact centres and 3G telephony.

Leveraging years of expertise and core strengths in customer service, quality-monitoring processes, productivity improvement, contact centre analysis/evaluation and 3G telephony, Cystelcom delivers revenue-generating, cutting-edge solutions and services that meet the needs of large mobile operators, content providers and contact centres that enable organizations to optimize communication, improve business productivity, reduce costs and increase customer satisfaction.

Leveraging strengths of the eGain platform, Cystelcom will help its customers transform their traditional call centres into multichannel customer interaction hubs, while at the same time improve agent productivity, reduce escalations and significantly achieve higher customer satisfaction scores by differentiating themselves through high quality service.

"Our partnership with eGain and use of their unique service platform enhances our solutions portfolio, enabling our consultants to deliver comprehensive solutions in the customer interaction hubs area within the industries we serve, securing the highest level of customer satisfaction and quality of services. We are thrilled to share a common mission with a global leader like eGain and are very optimistic about the prospects in the regional market," said Manuel Cuenca, General Director of Cystelcom.

"Many Spanish companies are receiving high volumes of customer queries through electronic channels such as email, chat and web self-service. By working with eGain we can help clients deal with volume demands efficiently, improving customer service and delivering significant cost savings," said Manuel Beltrán, Business Developer Manager of Cystelcom.

"Our partnership with Cystelcom enables eGain to continue with its expansion across Europe. We believe the market opportunity for customer interaction management solutions in Spain is significant and growing, and are delighted to partner with a leader like Cystelcom to target this market opportunity," said Tanja Samsom, Alliance Manager of eGain EMEA.

About Cystelcom

Founded in 1993, Cystelcom is a leading provider of intelligent communications solutions for multichannel contact centers. As an industry innovator, Cystelcom provides standalone and integrated solutions for back-office and video contact center 3G to IP, to increase business efficiency, reduce costs and increase customer satisfaction. Cystelcom has two innovative product lines:

Cystelcom Contact Center Multimedia Platform -- a comprehensive, integrated solution that addresses the complex management and distribution challenges of back-office tasks and video contacts for multi-channel contact centers

VEEDIA Mobile Video Solutions for video contact centers and products and services for IP video and 3G phone users

About eGain

eGain (OTCBB: EGAN) is a leading provider of customer service and contact centre software for in-house or on-demand SaaS deployment. For over a decade, the world's largest companies have relied on eGain to transform their traditional call centres, help desks, and web customer service operations into multichannel customer interaction hubs. These hubs enable dramatically improved customer experience, unified multichannel customer service, end-to-end service process efficiencies, and enhanced contact centre performance.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries. To find out more about eGain, visit www.eGain.com or call the company's offices: London: +44 (0) 1753 464646; Dublin: +353 1 8373085; Netherlands: +31(0) 205708934; Italy: +39 2 46712239 and United States: +1 800 821 4358.

Contact Information

  • Media contacts
    eGain EMEA
    Hilary de Rover
    eGain Communications Ltd
    Tel: +44 (0) 1753 464687
    Email: hderover@egain.com