SOURCE: TOA Technologies

TOA Technologies

May 05, 2010 09:37 ET

Suddenlink Communications Implements TOA Technologies

Top 10 Cable Broadband Provider Uses Cloud-Based Solution to Unify Its Mobile Workforce and Improve Customer Service

CLEVELAND, OH--(Marketwire - May 5, 2010) -  TOA Technologies, the only Cloud-based solution for mobile workforce management and customer communication, today announced that Suddenlink Communications has deployed the TOA system to unify the management of its field technicians across their national network. Suddenlink began deploying TOA in 2009 to enhance the customer experience and further improve scheduling efficiencies.

Suddenlink is among the 10 largest cable broadband companies in the United States, offering TV, Internet and phone services. 

Suddenlink is using TOA's advanced on-demand platform to consolidate its field technical operations and customer appointment management into a central standardized system. Suddenlink managers can monitor all field activities down to the level of the individual technician and each customer appointment under a unified, real-time view of daily operations.

TOA's time-based application uses predictive analytics to identify and analyze the individual work performance patterns of each technician to accurately predict the arrival and duration times of future work orders. TOA's system provides Suddenlink's field technicians with schedules and routes in real-time to help ensure on-time arrivals. Later this year, Suddenlink will test other features of the system, including automated proactive customer communications regarding appointments.

"We have a dedicated and talented group of technicians who work hard every day to provide our customers with great service," said Tom McMillin, Suddenlink's Chief Operating Officer. "TOA complements their skills and makes it easier for them to consistently achieve their customer-service goals." 

As the only Cloud-based solution helping companies manage mission-critical field operations, TOA alone provides a device-and-platform-agnostic system to unify disparate systems into one holistic view. TOA's sophisticated integration tools, combined with on-demand web architecture, create a powerful yet easy management environment.

"Service providers around the country are searching for ways to centralize operations and reduce expenses while improving customer service," said Yuval Brisker, CEO of TOA Technologies. "TOA is the only solution with the advanced technology, the scalability and the customer focus to meet their needs and proactively manage mobile workers to exceed expectations for our clients and their millions of subscribers. Suddenlink's commitment to exceptional customer service helps them stand out and TOA's delighted to work with them."

About TOA Technologies
TOA Technologies is the leading provider of Cloud-based mobile workforce management applications for large enterprises. Its patented platform improves customer service while dramatically reducing operational costs and providing immediate return on investment. As the industry's only solution using predictive, time-based analytics and performance pattern recognition, TOA reduces customer wait times while increasing field workforce efficiency. TOA automates Time Of Arrival communications across multiple channels to proactively keep customers apprised of their appointment status. It delivers unparalleled cost savings by providing on-demand tools for real-time planning, routing, dispatching and tracking of workers in the field. TOA's system deploys quickly, is highly configurable and is easily integrated with existing CRM solutions. Named a Visionary for three years running in Gartner's annual Magic Quadrant for Field Service Management, TOA Technologies is headquartered in the United States and has offices across Europe. For additional information please visit

About Suddenlink Communications
Suddenlink Communications ( is among the 10 largest cable broadband companies in the United States, supporting the information, communication and entertainment demands of approximately 1.3 million residential customers and thousands of commercial customers in Arkansas, California, Louisiana, Missouri, North Carolina, Oklahoma, Texas, West Virginia, and elsewhere. Suddenlink simplifies its customers' lives through one call for support, one connection, and one bill for TV, Internet, phone, and other services. 

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