SOURCE: SupportSoft, Inc.

October 08, 2007 08:03 ET

SupportSoft Reveals Techniques for Best Set-Top Box Management at Broadband World Forum Europe 2007

REDWOOD CITY, CA--(Marketwire - October 8, 2007) - SupportSoft, Inc. (NASDAQ: SPRT), a leading provider of technology problem resolution software and services, will discuss at next week's Broadband World Forum Europe how more effective Set-Top Box management is the key to delivering better quality of experience for customers. Andrew Keevil, director of service provider marketing at SupportSoft, will lead a panel of industry experts at Broadband World Forum in Berlin on 11 October 2007 in discussing how crucial the set-top box is becoming in broadband service delivery, particularly as the content available grows and diversifies.

New forms of content are being inspired by developments such as video over broadband and IPTV. The set-top box, rather than simply being a way for end-users to view and select television channels, is becoming the center of a new way to consumer entertainment. At the same time, new standards such as DSL Forum's TR-106 have created the opportunity for hardware vendors and management system providers to deliver cost-effective solutions.

Panel members will examine how service providers can achieve strategic competitive advantage by offering differentiated service in the face of competition from other delivery methods. This leads to reduced customer churn and contributes to cost savings from more efficient and effective resolution of technical problems.

They will each draw on their experiences with real deployments to demonstrate how better quality of service through effective Set-Top Box management is good business value for service providers. It is a value that comes from easy enablement of new service revenues, decreased customer churn and cost savings from significantly lower numbers of technical problems.

The Broadband World Forum Europe conference and exhibition will examine broadband technology developments, challenges, services, and applications with particular emphasis on the European market. This four-day event will feature top industry executives sharing their real-world experiences and offering the latest perspectives on broadband content, entertainment, access strategies, service management, and integration.

WHAT:      Panel Discussion: "Managing the Set-Top Box"

WHO:       Chairperson - Andrew Keevil, Director Service Provider
            Marketing, SupportSoft
           Panel members - Stefano Clini, Head of Network Configuration,
            FastWeb; Romain Waller, General Manager, IP Premises Systems;
            and Jonas Storakers, Director of Commercial Product Management,
            Business Area Broadband Services, TeliaSonera

WHERE:     Broadband World Forum Europe
           Estrel Convention Centre
           Berlin, Germany

           For more information, visit

WHEN:      9:00 - 10:30am Thursday, 11 October 2007

Andrew Keevil will be available for interview throughout Broadband World Europe by appointment or at stand 6028.

For further information and to arrange an interview with Andrew Keevil please contact Laura Wilson, PIELLE Consulting on +44 (0) 20 7323 1587 or email

Andrew Keevil heads product management and marketing for SupportSoft's broadband service provider product portfolio. In this role, he helps to take new products and ideas from initial concept through to market impact. Andrew is focusing on tackling the problems of supporting the digital home (including broadband data, voice and video and other services). He has been a key player in many of the initiatives that have driven growth in the global telecommunications industry over the past 15 years.

About SupportSoft

SupportSoft is a leading provider of software and services that automate the resolution of technology problems. The Company's solutions reduce technology support costs, improve customer satisfaction and enable new revenue streams for enterprises and digital service providers that support 50 million users worldwide. The Company has expanded its offerings and now provides Instant Technology Relief to frustrating technology problems directly to consumers at For more information about the Company and its corporate offerings, visit; for Instant Technology Relief(SM) to consumer technology problems, visit or dial 1-800-PC-SUPPORT.

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