SOURCE: Symantec

October 29, 2007 08:15 ET

Symantec Releases IT Service Workflow Automation

New Altiris Workflow Solution and Altiris Helpdesk Solution Help Businesses Deliver Efficient IT Service Through Business Process Automation

CUPERTINO, CA--(Marketwire - October 29, 2007) - Symantec (NASDAQ: SYMC) today announced the new Altiris Workflow Solution and an updated Altiris Helpdesk Solution to help businesses deliver efficient IT service through integrated tools and repeatable, automated processes. These new Symantec solutions leverage the open Altiris platform to help customers improve IT processes, reduce the cost of management and ensure IT services are compliant with laws and regulations like Sarbanes-Oxley. Altiris Workflow Solution is now available in a limited release.

Altiris Workflow Solution and Helpdesk Solution take advantage of IT awareness provided through Altiris CMDB Solution. This integration creates an environment for Symantec endpoint security and management technologies to work together seamlessly to drive the automation of customer best practices including best practice frameworks like IT Infrastructure Library (ITIL).

"Symantec is at the forefront of combining human processes, best practices and technologies to help the IT organization become a critical, strategic partner within the business world," said Greg Butterfield, Symantec group president, Altiris business unit. "Symantec solutions help make IT processes repeatable and predictable to improve IT service and the end user computing experience while reducing costs. Through closed-loop IT service, security and configuration management, we are also helping businesses become confident in meeting their compliance requirements."

Altiris Workflow Solution helps customers coordinate human activities and IT processes with Symantec solutions, as well as third-party technologies, through integrated Web services. Altiris Workflow Solution is designed to provide even non-technical workers with the ability to create, change, test and deploy processes through a drag-and-drop forms editor. Upcoming Symantec management solutions are planned to provide out-of-the-box workflow processes for common IT service requests such as new employee and security clearance provisioning and deprovisioning, and self-help service catalogs for software request, password reset, etc.

Altiris Workflow Solution helps make IT data actionable and relevant through integration with the Altiris CMDB and Altiris Task Server. CMDB data and relationships populate the workflow process while Altiris Task Server synchronizes automated configuration management tools to deliver IT service minus unnecessary human intervention. Symantec's ability to affect intelligent IT change through integrated process workflow and configuration management tools is unique among leading CMDB vendors.

Andi Mann, Enterprise Management Associates research director, said, "EMA believes that automating and integrating complex IT management processes is critical to the ability of IT to provide high quality business services. By combining human processes with IT management tools and CMDB data, Altiris Workflow Solution is a significant and positive development in Symantec's IT management strategy."

Updates to Altiris Helpdesk Solution include integration with Altiris Workflow Solution and Altiris Task Server. Also, a new Helpdesk Solution service catalog allows IT organizations to publish service options to end users such as a software delivery process or an IT purchase requisition. Helpdesk Solution now also provides support for Internet Explorer 7 and Office 2007, and integration with more secure IMAP e-mail.

Availability

Altiris Workflow Solution from Symantec is now available in a limited beta. Altiris Helpdesk Solution 6.0 sp5 is also now available.

About Symantec

Symantec is a global leader in infrastructure software, enabling businesses and consumers to have confidence in a connected world. The company helps customers protect their infrastructure, information and interactions by delivering software and services that address risks to security, availability, compliance and performance. Headquartered in Cupertino, Calif., Symantec has operations in 40 countries. More information is available at www.symantec.com.

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