SOURCE: Cincom Systems

Cincom Systems

December 10, 2009 13:47 ET

Syrex Information Services Selects Cincom Contact Center Solution on IBM's Smart Business Platform

CINCINNATI, OH--(Marketwire - December 10, 2009) - Worldwide software and services provider Cincom Systems (http://www.cincom.com) announced that it has entered into a contact center solution agreement with Syrex Information Services.

Cincom, an IBM Premier Business partner, replaced Syrex's existing dialer solution with Cincom® Synchrony™ Express on the IBM Smart Business Platform (http://www.ibm.com/smartmarket/us/en/_/N-b/Ntt-cincom/searchResults.action).

Synchrony Express provides Syrex with an all-in-one contact center software suite that includes:

--  multi-channel inbound/outbound interaction management,
--  a universal queue,
--  skills-based routing,
--  predictive dialing and
--  campaign management.
    

Synchrony Express also provides a pre-integrated and pre-configured firewall and backup and recovery services.

Naresh Kakkar, Director of Syrex Information Services, said, "Syrex's primary goal was to increase the efficiency of operations by automating our processes with the flexibility to meet future needs. After evaluating multiple vendors, we decided to invest smartly by selecting Synchrony Express on the IBM Smart Business Platform. Synchrony's unprecedented simplicity, ease of usage and manageability with IBM as a single point of contact ensured its win. Cincom Synchrony Express on the IBM Smart platform increased our productivity by 25% and delivered the perfect customer experience."

More information about Syrex's use of Cincom Synchrony Express is available at: http://www.cincom.com/pdf/SYIN1001003.pdf.

Cincom Synchrony Express

A contact center without the cost and complexity of traditional IT, Cincom Synchrony Express (http://www.cincom.com/synchrony-express) provides departmental-level or small to medium contact centers with an all-in-one contact center solution that improves customer experience, agent performance and overall business operations. Synchrony Express includes an award-winning unified agent desktop, multi-channel interaction management, reporting and analytics.

View an IBM Smart Business/Cincom Synchrony Express Flash demo here (http://www.cincom.com/us/eng/solutions/contact-center/synchrony-express/index.jsp?loc=usa&tab=2).

About Cincom (http://newsroom.cincom.com/about/)

For 41 years, Cincom has helped thousands of clients worldwide by solving complex business problems with its software and services. For ideas, information and insight to help grow your business, visit the "Smart Business" blog (http://smartbusiness.cincom.com/).

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