SOURCE: TOA Technologies

TOA Technologies

January 29, 2010 08:00 ET

TOA Technologies Hires Vicki Sewell as New Vice President of Customer Operations

Respected Executive to Enhance Client Services and Support for Industry Leading SaaS Vendor

CLEVELAND, OH--(Marketwire - January 29, 2010) - TOA Technologies, the leader in SaaS solutions for mobile workforce management, today announced the addition of Vicki Sewell to the company's executive team as Vice President of Customer Operations. Sewell will be responsible for providing leadership to TOA's client services and support departments, where she will focus on continuing to build TOA's infrastructure for rapid growth and TOA's commitment to superior customer service excellence.

"Vicki brings her world-class experience in business-to-business customer service and support to TOA at a key time for our company," said Yuval Brisker, President and CEO of TOA Technologies. "As the only provider of on-demand mobile workforce management solutions for large enterprise customers, we are focusing on providing the absolute best customer care 24/7 as a competitive differentiator. Just as our clients commit to excellent service by using our mobile workforce management solution, TOA is committed to excellent service for our clients. We're excited to have Vicki's support and expertise, especially as we prepare for record growth in 2010."

Sewell brings more than 15 years of executive leadership in customer operations to TOA. Prior to TOA, Sewell served as the Senior Vice President of Client Services and Support for Inovis, Inc., a business-to-business services company. She also served in executive leadership positions with Primus Knowledge Solutions and Sales Technologies, a Dun & Bradstreet company.

"I am delighted to join the TOA team and share the company's commitment to enhancing customer satisfaction and services as we expand our client base," said Sewell, Vice President of Customer Operations for TOA Technologies. "I look forward to expanding TOA's exceptional track record of customer service excellence."

As the only provider of SaaS mobile workforce management solutions for enterprise customers, TOA provides clients with easy implementation and configuration as well as free software upgrades. TOA provides the most reliable solution in the industry with continuous monitoring and unparalleled uptime. And as an on-demand platform, TOA does not require clients to purchase expensive licenses, retain in-house IT personnel or deploy specific hardware or mobile devices to access the system. TOA also reduces paper consumption by delivering schedules and routes to technicians via any web-enabled device.

TOA helps service providers shorten customer wait times using sophisticated algorithms that analyze events and the efficiency of individual employees in the field to accurately predict job durations and appointment times and ensure on-time arrival. The system reduces the customer wait time to a one-hour window with 96 percent accuracy versus the current industry average of four hours. TOA's unique customer-focused solution automates communications with the customer waiting for the appointment via multiple channels (phone, SMS, email, web), providing status updates on expected times of arrival and any changes in the appointment schedule. TOA cuts customer calls to the call-center asking 'where's my tech' by more than 25 percent. The average service provider saves $10,000 annually per field technician.

About TOA Technologies

TOA Technologies is the leader in Software-as-a-Service (SaaS) solutions for customer-focused mobile workforce management. TOA's solution is a complete system for better managing the mobile workforce providing advanced tools for planning, routing, dispatching, business intelligence and ground-breaking predictive customer communications. TOA's system deploys quickly, provides Web-based flexibility and delivers unparalleled cost savings, immediate return on investment, increased productivity and a dramatically enhanced customer experience. Recently named a Visionary in Gartner's annual 2009 Magic Quadrant for Field Service Management, TOA Technologies is headquartered in Cleveland, Ohio, with offices in Amsterdam, The Netherlands. For additional information please visit www.toatech.com.

Contact Information

  • Media Contact:
    Kimberly Weber
    Atomic PR for TOA Technologies
    Email Contact
    415-593-1400