SOURCE: Taleo Corporation

Taleo Corporation

June 21, 2010 06:00 ET

Taleo Advances Customer Satisfaction and ROI

New Research Finds 94% Customer Satisfaction; Enterprises Average $4.7 Million in Total ROI With Taleo; Company Appoints Chief Customer Officer to Continue Success

DUBLIN, CA--(Marketwire - June 21, 2010) - Taleo Corporation (NASDAQ: TLEO), the leading provider of on-demand talent management solutions, announced the results of its Taleo Value and Customer Satisfaction Study by CedarCrestone, 2010 that analyzed customer satisfaction and showed strong return on their relationships with Taleo. The company also announced that it has appointed Neil Hudspith to the role of Chief Customer Officer, with the intent of continuing to deliver and expand upon products and programs for customer ROI.

Taleo received high marks overall for its Talent Management product suite, its service and support, and the access it provides to customer and partner experts through Taleo's Talent Grid Cloud services community. 

This is the third customer satisfaction survey conducted by CedarCrestone on Taleo since 2007. Alexia Martin, Director, Research and Analytics at CedarCrestone, who conducted the study with more than 260 Taleo enterprise customers, found that in addition to continued high overall satisfaction, Taleo customers are gaining powerful total return on their investments and receive even better return from multiple, integrated products and from more time in the Taleo partnership. For example:

  • Taleo enterprise customers surveyed are seeing the equivalent of a total return on investment of $4.7 million, factoring in: process savings as well as savings from a 14% decrease in time to hire and 10% reduction in cost of hiring.
  • Customers using both Taleo Recruiting™ and Taleo Performance™ report 10% better quality in their hires (67% vs. 57%) and 38% better employee retention (62% compared with 24%).
  • Taleo enjoys more than a 95% annual customer renewal rate. The survey found a correlation between increased levels of satisfaction with each additional year of partnership with Taleo. Customers that have been using Taleo solutions for three or more years are 5% more satisfied than companies that have been with Taleo for less than a year.

To continue to advance these kinds of customer returns on Talent Management, Taleo named Neil Hudspith as Chief Customer Officer. In this logical extension to his current role as Executive Vice President of Worldwide Field Operations, Neil is responsible for leading Taleo's customer advocacy and customer success programs. Taleo has made a significant investment in designing an industry-leading customer care model to ensure on-going customer success. The customer care model is offered at no extra cost and includes customer support, consulting and education. In addition, customers can gain access to industry-leading, award-winning organizations and thought-leaders worldwide through the Taleo customer community via executive-, technology- and issues-based groups and online through the Taleo Talent Grid™.

"There's no greater business priority than putting the right people in the right positions to drive growth," said Michael Gregoire, Chairman and CEO of Taleo. "We are gratified with the impact our talent intelligence initiatives have in providing this level of success and satisfaction across our customer base. But we never take our success, nor that of our customers, for granted and we always strive to do better. Neil Hudspith's new role as Chief Customer Officer underscores our continued commitment to customer advocacy, engagement and success."

To view the CedarCrestone study, please visit:

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About Taleo
Taleo's (NASDAQ: TLEO) cloud-based talent management platform unites products, people and perspective for better business performance through better talent intelligence. More than 4,500 customers use Taleo for talent acquisition, performance and compensation management, including 49 of the Fortune 100. Further, Taleo's Talent Grid cloud community harnesses the expertise of Taleo customers and more than 200 million candidates, 100 partners and industry experts.

Forward-looking Statements
This release contains forward-looking statements, including statements regarding the demand for Taleo's solutions, results from use of Taleo's solutions and general business conditions. Any forward-looking statements contained in this press release are based upon Taleo's historical performance and its current plans, estimates and expectations and are not a representation that such plans, estimates, or expectations will be achieved. These forward-looking statements represent Taleo's expectations as of the date of this press announcement. Subsequent events may cause these expectations to change, and Taleo disclaims any obligation to update the forward-looking statements in the future. These forward-looking statements are subject to known and unknown risks and uncertainties that may cause actual results to differ materially. Further information on potential factors that could affect actual results is included in Part II, Item 1A of Taleo's Quarterly Report on Form 10-Q, as filed with the SEC on May 7, 2010, and in other reports filed by Taleo with the SEC.

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