SOURCE: Taleo Corporation

Taleo Corporation

April 14, 2010 06:00 ET

Taleo Re-Certified as "Rated Outstanding" by the Technology Services Industry Association (TSIA)

Company Lauded for Outstanding Global Technical Service and Support in Talent Management

DUBLIN, CA--(Marketwire - April 14, 2010) -  Taleo Corporation (NASDAQ: TLEO), the leading provider of on-demand talent management solutions, today announced that it has been re-certified by the Technology Services Industry Association (TSIA) as "Rated Outstanding" for global assisted customer support from its North America support center. The TSIA certification program involves in-depth audits of support functions against a broad range of best-practice criteria for delivering industry-leading technical support. Last year, Taleo became the first and only talent management provider to receive this esteemed accreditation. This year, the scope of Taleo's re-certification extended to include the company's global compliance processes. Taleo demonstrated sustained performance and improvement in all aspects of the review.

"Taleo's unwavering commitment to their customers was demonstrated throughout the re-certification process," said Thomas Pridham, Vice President & General Manager of the Organizational Development Services at TSIA. "We commonly see companies do well during the initial certification process and then lose momentum and score lower the second year. We are impressed with Taleo's continued improvement and commitment to providing excellent technical service and support."

Taleo's assisted technical support processes continue to exceed industry benchmarks. By providing multi-lingual technical assistance and a Web-based customer portal that is available 24x7, Taleo's customer support organization is able to address the unique needs of each customer quickly and efficiently. And unlike traditional enterprise resource planning (ERP) software vendors, Taleo provides free baseline support and actively mines performance and application vital signs for proactive opportunities to better support customers.

"Providing industry-leading customer support is one of our corporate values and something we take very seriously at Taleo," said Guy Gauvin, Executive Vice President of Global Services for Taleo. "This re-certification underscores our commitment and dedication to providing our customers with the best service available. We look forward to extending this recognition with other certifications from TSIA, such as their 'Excellence in Services Operations' that will include the Unassisted Support module. This is just another step in our relentless pursuit of superior customer support."

About TSIA
The Technology Services Industry Association is the technology services industry's largest and most vibrant association, encompassing more than 50,000 members from 300 companies in 80 countries.

About Taleo
Taleo (NASDAQ: TLEO) is the leader in on-demand unified talent management solutions that empower organizations of all sizes to better understand and engage their best talent for improved business performance. More than 4,400 organizations use Taleo for talent acquisition, performance and compensation management, including 47 of the Fortune 100 and over 3,600 small and medium sized businesses across 200 countries and territories. Known for its strong configurability and usability, Taleo runs on a world-class infrastructure and offers 99.9% availability. Taleo's Talent Grid harnesses the resources of the Taleo community of customers, candidates, and partners to power the talent needs of companies around the world.

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