Taxpayers' Ombudsman

Taxpayers' Ombudsman

January 19, 2010 14:42 ET

Taxpayers' Ombudsman to Review Canada Revenue Agency's Service to Small and Medium Enterprises

OTTAWA, ONTARIO--(Marketwire - Jan. 19, 2010) - The Office of the Taxpayers' Ombudsman has launched a review of service and fairness systemic issues relating to the interactions between Small and Medium Enterprises (SME) and the Canada Revenue Agency (CRA).

SME owners and tax professionals who have experienced difficulty with the issues being reviewed, or any other service or fairness issue with regard to small business, are invited to share their experiences. They can visit the Systemic Reviews section at or speak to an officer by calling toll-free at 1-866-586-3839. Taxpayers have until February 19, 2010, to make a confidential submission.

The focus of this review is to determine whether the CRA is providing professional service and fair treatment to SMEs. Specific issues that have been brought to our attention are related to the following:

- Payment misallocation (e.g., allocated to wrong year, account etc.);

- GST registration dates (e.g., inconsistent information regarding when a registration is effective);

- Direct Deposit Form GST469 (e.g., delays in processing); and

- Business Consent Form RC59 (e.g., delays in processing).

The Office of the Taxpayer's Ombudsman is mandated to review service-related complaints against the CRA and to identify and review systemic and emerging issues that can negatively affect taxpayers and benefit recipients.

Confidentiality of all taxpayers who seek assistance or provide information is assured. However, for security reasons, the Office of the Taxpayers' Ombudsman asks that no personal information such as a social insurance number or personal tax information be included in emails.

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