SOURCE: TeamDynamix

TeamDynamix

July 10, 2012 13:35 ET

TeamDynamix Adds Asset Management, People Database to Leading Project, Portfolio and Service Desk Management Software

Company Working With Higher Education Customers to Solve Campus IT Management Challenges

COLUMBUS, OH--(Marketwire - Jul 10, 2012) - TeamDynamix has released version 8.1 of its web-based project, portfolio and service desk management solution. Among hundreds of new and enhanced features, this latest release adds asset management to complement the tool's robust project and ticket management capabilities. Created specifically for the needs of higher education, TeamDynamixHE enables colleges and universities to prioritize work, quickly adapt to change, effectively manage resources and meet commitments on time and on budget.

"TeamDynamixHE is a fully integrated solution for managing information technology, and the latest version is a result of our continuous collaboration with our higher education customers," said Aaron Crane, Director of Client Services for TeamDynamix. "While all of the features we develop are driven by the TeamDynamix Advisory Council, a self-governing committee comprised of TeamDynamix's Higher Ed customer base, the asset management application was created as part of a several month partnership with Bryn Mawr College's support services department so we could thoroughly understand the asset management needs of a university IT help desk."

The new application allows customers to track physical assets without needing to purchase and maintain a separate piece of software. TeamDynamixHE's asset management tool also allows users to track the help desk tickets associated with individual assets, helping the organization to understand what hardware, software or peripherals work well or are in constant need of IT time and resources.

"We worked collaboratively with TeamDynamix to enhance tickets and to develop asset and people management modules," said Amy Pearlman, head of support services at Bryn Mawr College Information Services. "The obvious benefit is combining both our ticket and project task work in TeamDynamixHE so that we are able to use one interface, one set of reporting, and one way of understanding our work. We have a lot of people who primarily work on projects, and before we started utilizing TeamDynamixHE, they had to go out of their way to update their occasional tickets. We also have technicians who mostly do tickets, but also need a way to manage project work. As a result of our partnership, we now have a single solution that works for our entire team."

Among the updates in TeamDynamixHE v8.1 are the following:

  • Asset Management: Fully integrated application allows users to track and categorize assets, contracts, and vendors. Assets can also be associated with tickets.
  • People Database: Institutions can track and report on individuals who are not TeamDynamixHE users, but interact directly with the system such as project stakeholders, ticket requestors and asset users.
  • Ticketing Enhancements: Tickets now use Information Technology Infrastructure Library best practices, including the capability to fully manage and connect incidents, problems, changes and releases. TeamDynamixHE also offers new ticket template options for faster use.
  • New custom report builder for reporting on tasks across multiple projects

Crane added, "Information technology is playing increasingly more important roles in shaping higher education. With this responsibility, it is critical that IT professionals have access to relevant and robust tools that will help them optimize their resources, quickly respond to the changing higher education dynamics, work effectively and collaboratively with people and across departments and deliver results. With each update and customer engagement, TeamDynamixHE continues to demonstrates its flexibility and breadth of capabilities to meet the needs of higher education IT professionals."

For more information about TeamDynamixHE v8.1, visit www.TeamDynamix.com.

About TeamDynamix
TeamDynamix is the leading provider of web-based project, portfolio and service desk management solutions for the higher education industry. The TeamDynamixHE suite of project tracking, reporting and portfolio management software provides the work tools and environment necessary for successful project management and delivery, in addition to project and portfolio management and planning, IT governance, resource management, service desk ticket management, time and expense tracking and knowledge management. TeamDynamixHE is currently used by a number of leading colleges and universities in North America, including Carnegie Mellon University, Florida State University, Syracuse University, McGill University, University of South Dakota, The Ohio State University and Virginia Tech University. The company is based in Columbus, Ohio.

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