SOURCE: TechExcel

November 08, 2007 11:00 ET

TechExcel Service Suite Achieves Pink Elephant's PinkVerify™ Certification for Compatibility With ITIL Best Practices

TechExcel Service Suite 6.5 Enables Organizations to Align Their Service Desk and IT Service Processes With ITIL Best Practices

LAFAYETTE, CA--(Marketwire - November 8, 2007) - TechExcel, Inc., a leading provider of help desk, IT service management (ITSM), and application lifecycle management (ALM) software, today announced TechExcel Service Suite 6.5 ITIL Solution Pack has achieved Pink Elephant certification. The TechExcel ITIL Solution Pack is comprised of out-of-box pre-configured processes and a set of applications that meet the certification criteria for PinkVerify -- a certification program that gauges compatibility with ITIL best practices. TechExcel Service Suite 6.5 ITIL Solution Pack received the PinkVerify Service Support certification and is aligned with ITIL best practices for: Service Desk, Incident, Problem, Change and Configuration Management.

The IT Infrastructure Library (ITIL) is a well-known and widely adopted set of IT service best practices. ITIL best practices focus on better management of all interrelated IT processes, continual improvement on these processes, and aligning IT with overall business objectives. More and more, organizations depend on technology to help align their own complex IT departments with the concepts described in ITIL, which is traditionally technology agnostic. The TechExcel Service Suite ITIL Solution Pack is a software solution designed to manage the complex relationships that exist between various IT processes, activities, users, workflows, and assets.

The PinkVerify certification shows TechExcel's commitment to providing solutions that meet ITIL and standard IT service management practices. "The TechExcel Service Suite architecture and business process engine are designed to allow you to model and integrate any business process," says Jeff Johnstone, Dir. Sales at TechExcel. "The ITIL Service and Support processes configured within the out-of-box ITIL solution pack illustrates the power of our business process engine and how it may be used to create manageable solutions involving multiple teams, processes, interfaces, and activities."

"We are pleased to acknowledge TechExcel's commitment to IT best practices with the PinkVerify™ certification," said David Ratcliffe, President of Pink Elephant. "ITIL is becoming an increasingly important framework from which companies can align their processes and procedures. With the validation of PinkVerify certification, TechExcel can assure its customers that Service Suite 6.5 has the industry 'stamp of approval' for ITIL compatibility."

"TechExcel remains focused on providing innovative IT service management solutions that enable our customers to manage, maintain, and improve their own processes," said Tieren Zhou, TechExcel president and chief software architect. "Working closely with Pink Elephant and achieving their certification for ITIL extends the utility and value of our IT service management solutions."

For more information about how TechExcel solutions are making the business of software development more efficient, see http://www.techexcel.com/.

About TechExcel

TechExcel, Inc. is a leader in unified Application Lifecycle Management and Support and Service solutions that bridge the divide between product development and service/support. This enables enterprises to focus on strategic goals of product design, project planning, development and testing, as well as enabling transparent visibility with all customer-facing initiatives. Founded in 1995 and headquartered in Lafayette, California, TechExcel maintains over 1,500 customers in more than 42 countries worldwide. For more information, visit www.techexcel.com or call 925-871-3900 in the United States or +44 020 8322 7700 in the United Kingdom.

About Pink Elephant

Pink Elephant is the world leader in IT management best practices, offering conferences, education and consulting services to public and private businesses globally. The company specializes in improving the quality of IT services through the application of recognized frameworks, including the IT Infrastructure Library (ITIL). Pink Elephant has been involved in the ITIL project since its inception in 1987, and was selected as an international expert to contribute to the ITIL V3 project -- as authors of V3's Continual Service Improvement book and through representation on the international exam panel. For more information, visit www.pinkelephant.com.

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