SOURCE: Telcordia

November 24, 2008 13:09 ET

Telcordia Boosts Next Gen Service Assurance

Expert System for Automated Test and Analysis Cuts Service Providers' Costs, Protects Revenues

PISCATAWAY, NJ--(Marketwire - November 24, 2008) - Telcordia today announced the availability of Telcordia® Test Expert, a test and analysis system designed to reduce the cost of supporting advanced broadband services and assure a high quality customer experience. As communication service providers (CSPs) worldwide launch advanced broadband services, they face new challenges in ensuring the reliability, availability and quality of service that enterprises and consumers demand.

Telcordia Test Expert, part of the Telcordia Service Assurance Suite, automates the process of service testing and accurately identifies the precise problem so that it can be resolved expeditiously. The financial benefits to CSPs utilizing the Telcordia Test Expert system are significant. A typical Tier 1 carrier can realize as much as $100M in savings annually simply by automating the process by which problems are detected and resolved.

"With the financial reality of today's economic situation comes the need to ensure that new services are introduced seamlessly and cost effectively in order to protect and grow new revenue streams," said Zach Gilstein, Vice President, Network Assurance Solutions, Telcordia. "Add to that the increased complexity of these new services and the expertise required to provision them, and much more is at stake both in terms of operational efficiency and delivering a quality customer experience."

Telcordia Test Expert automates the process of service testing, and accurately and precisely identifies the problem so that it can be resolved expeditiously. With Test Expert, CSPs can:

--  lower OPEX by automating and increasing the accuracy of field service
    testing, resulting in rapid identification and resolution of problems
--  shorten service outages, which in turn helps reduce customer churn
--  accelerate time to market for new offerings with effective field
    service testing

Telcordia Test Expert incorporates an expert system that analyzes failure types, frequency, and cost, and mines historical performance and alarm data to pinpoint the root causes of intermittent faults, even after the original fault conditions have cleared. Using service and circuit information from the inventory system and advanced analysis scenarios, Test Expert enables CSPs to find and address the most costly faults quickly and efficiently. Moreover, using the flexible Test Expert platform, CSPs can leverage the library of test scenarios provided by Telcordia as well as create their own.

For more information about Test Expert, visit General information about Telcordia can be found at

About Telcordia

Telcordia Technologies, Inc. is a leading global provider of telecommunications network software and services for IP, wireline, wireless, and cable. As the industry continuously evolves, Telcordia has the experience and reach to deliver the critical elements of success to help communication providers worldwide deploy innovative and profitable new services via any network or device while helping carriers aggressively reduce costs and grow revenues. Telcordia is headquartered in Piscataway, N.J., with offices throughout North America, Europe, Asia, Central and Latin America. ( For more information about Telcordia's products and solutions, listen to the latest podcasts at

Contact Information

  • Contacts:
    Sharon Oddy
    Telcordia Technologies, Inc.
    +1 732-699-4203
    Email Contact