SOURCE: TeleTech Holdings

October 23, 2007 09:15 ET

TeleTech Celebrates Its 25th Anniversary

Company Commemorates a Quarter-Century of Pioneering Innovation in Its Industry

ENGLEWOOD, CO--(Marketwire - October 23, 2007) - TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest and most geographically diverse global providers of business process outsourcing (BPO) solutions, is celebrating its silver anniversary.

What began with a couple of workers in a nursery school building in Los Angeles back in 1982 has become one of the largest global players in the BPO field, with offices in 19 countries and 88 delivery locations around the world. TeleTech was among the first in its industry to establish an "all-shore" approach to outsourcing, by expanding to near-shore and offshore locations including Canada, Mexico, and Australia, the U.K., and South America in the 1990s and growing into European, Asian, African, and @Home markets during the last 10 years.

TeleTech was the first global BPO provider to integrate its delivery capabilities into a worldwide, centralized platform to handle internal and external human resources, technology, quality, training, and reporting from a few strategic, centralized locations. These locations provide all of TeleTech's 88 field operations with standardized tools and best practices, enabling the company to serve the best-known global brands in targeted vertical industries including communications, financial services, healthcare, hospitality, retail, technology, and transportation.

During the past 25 years, TeleTech has also pioneered a proprietary suite of human capital tools, standardized worldwide operating practices, and invested in innovative offerings that include e-commerce solutions and professional and hosted services.

"Our employees' hard work and commitment to innovation throughout years has stood the test of time," said Kenneth Tuchman, TeleTech chairman and chief executive officer. "Our culture of innovation and thought leadership allowed us to expand our breadth and depth of services so that we can deliver leaner, more robust processes in a repeatable, predictable, and stable fashion -- from locations all around the world. We will continue to innovate and to look for new ways to enhance the services we provide to our clients," Tuchman said.

To commemorate its anniversary, TeleTech has launched the TeleTech Foundation, a 501(c)(3) organization formed to help improve the well-being of TeleTech's local neighborhoods and support important causes worldwide. The company has been a strong corporate citizen throughout its 25-year history and continues to demonstrate its commitment to charitable giving with the creation of this new foundation.

ABOUT TELETECH

TeleTech is one of the largest and most geographically diverse global providers of business process outsourcing solutions. We have a 25-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base. We use Six Sigma-based quality methods continually to design, implement, and enhance the business processes we deliver to our clients and we also apply this methodology to our own internal operations. We have developed deep domain expertise and support approximately 300 business process outsourcing programs serving approximately 135 global clients in the automotive, communications, financial services, government, healthcare, retail, technology and travel and leisure industries. Our integrated global solutions are provided by 50,000 employees utilizing 34,000 workstations across 88 delivery centers in 18 countries.

FORWARD-LOOKING STATEMENTS

This press release may contain certain forward-looking statements that involve risks and uncertainties. The projections and statements contained in these forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, performance, or achievements to be materially different from any future results, performance, or achievements expressed or implied by the forward-looking statements. All statements not based on historical fact are forward-looking statements that involve substantial risks and uncertainties. In accordance with the Private Securities Litigation Reform Act of 1995, following are important factors that could cause our actual results to differ materially from those expressed or implied by such forward-looking statements, including but not limited to the following: our belief that we are continuing to see strong demand for our services and that sales cycles are shortening; the ability to close and ramp new business opportunities that are currently being pursued or that are in the final stages with existing and/or potential clients in order to achieve our Business Outlook; estimated revenue from new, renewed, and expanded client business as volumes may not materialize as forecasted or be sufficient to achieve our Business Outlook; the possibility of lower revenue or price pressure from our clients experiencing a business downturn or merger in their business; greater than anticipated competition in the BPO and customer management market, causing adverse pricing and more stringent contractual terms; risks associated with losing or not renewing client relationships, particularly large client agreements, or early termination of a client agreement; the risk of losing clients due to consolidation in the industries we serve; consumers' concerns or adverse publicity regarding our clients' products; our ability to execute our growth plans, including sales of new services; our ability to achieve our year-end 2007 and 2008 financial goals, including those set forth in our Business Outlook; risks associated with attracting and retaining cost-effective labor at our delivery centers; the possibility of additional asset impairments and restructuring charges; risks associated with changes in foreign currency exchange rates; our ability to find cost effective delivery locations, obtain favorable lease terms, and build or retrofit facilities in a timely and economic manner; risks associated with business interruption due to weather, pandemic or terrorist-related events; economic or political changes affecting the countries in which we operate; achieving continued profit improvement in our International BPO operations; changes in accounting policies and practices promulgated by standard setting bodies; and new legislation or government regulation that impacts the BPO and customer management industry.

Please refer to the Company's filings with the Securities and Exchange Commission, including the Company's Quarterly Report on Form 10-Q for the quarter ended June 30, 2007, the Registration Statement on Form S-3 filed on March 19, 2007 and the Annual Report on Form 10-K for the year ended December 31, 2006, for a detailed discussion of factors discussed above and other important factors that may impact the Company's business, results of operations, financial condition, and cash flows. The Company assumes no obligation to update its forward-looking statements to reflect actual results or changes in factors affecting such forward-looking statements.

Contact Information

  • Investor Contacts:
    Karen Breen
    Investor Relations
    303-397-8592

    Jennifer Martin
    Investor Relations
    303-397-8634

    Media Contact:
    KC Higgins
    Media Relations
    303-434-8163