SOURCE: TeleTech Holdings

October 09, 2007 09:15 ET

TeleTech Government Solutions Launches Additional U.S. Department of State Web Site

New Deployment Launched Under Current Agreement

ENGLEWOOD, CO--(Marketwire - October 9, 2007) - TeleTech Government Solutions, LLC, an affiliate of TeleTech Holdings, Inc. (NASDAQ: TTEC), is now offering its self-service Web site, in addition to an operator-assisted help desk, to citizens of Japan to enable them to obtain real-time visa information and support services with greater convenience and efficiency. The VisaPoint™ Web site, commissioned by the U.S. State Department, is expected to increase the number of qualified applicants visiting the United States from countries around the world.

Historically, visa information services were handled internally by consular staff or through user-pays customer management centers. However, TeleTech Government Solutions and the U.S. State Department have partnered to enhance these services using the Internet. Directly and indirectly with the State Department's Bureau of Consular Affairs and with its business partners, TeleTech currently provides visa solutions in 21 countries including Japan.

The U.S. Embassy in Japan will introduce the self-service VisaPoint email inquiry solution and the operator-assisted help desk for nonimmigrant and immigrant visa applicants in Japan. The service is based on similar models operating across Europe, Latin America, and Asia and provides timely and accurate information to the public regarding how to apply for a visa to enter the United States. VisaPoint is the only official source of general visa information from the U.S. Embassy via telephone and email.

"By leveraging advanced technology and the ease of the Internet, TeleTech's VisaPoint provides citizens like those in Japan with a direct and flexible means to access the information they require," said John Damian, executive vice president of business development for TeleTech Government Solutions. "VisaPoint has better equipped the U.S. embassies and consulates worldwide to manage issues associated with the growing number of applicants."

The newly launched VisaPoint Web site offers comprehensive visa information that is fully accessible in Japanese and provides fee-based information about the visa application process and visa law. The site also supports an administration tool for quickly updating Web content to accommodate changes in the visa law or regulations. Security is protected through a gate entry report, controlling applicant flow.


TeleTech Government Solutions provides full service front- and back-office business process outsourcing and customer management services on five continents. The company helps government agencies implement large-scale solutions tailored to meet specific needs and challenges by delivering customer management, transaction-based processing, and database marketing services. TeleTech's comprehensive solutions include fully managed, OnDemand services including infrastructure, software, and business intelligence, interactive voice response (IVR), self-help Web, back-office processing, fulfilment, training, staffing, and other management applications. For more information visit


TeleTech is one of the largest and most geographically diverse global providers of business process outsourcing solutions. We have a 25-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base. We use Six Sigma-based quality methods continually to design, implement, and enhance the business processes we deliver to our clients and we also apply this methodology to our own internal operations. We have developed deep domain expertise and support approximately 300 business process outsourcing programs serving approximately 135 global clients in the automotive, communications, financial services, government, healthcare, retail, technology and travel and leisure industries. Our integrated global solutions are provided by 50,000 employees utilizing 34,000 workstations across 88 delivery centers in 18 countries.


This press release may contain certain forward-looking statements that involve risks and uncertainties. The projections and statements contained in these forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, performance, or achievements to be materially different from any future results, performance, or achievements expressed or implied by the forward-looking statements. All statements not based on historical fact are forward-looking statements that involve substantial risks and uncertainties. In accordance with the Private Securities Litigation Reform Act of 1995, following are important factors that could cause our actual results to differ materially from those expressed or implied by such forward-looking statements, including but not limited to the following: our belief that we are continuing to see strong demand for our services and that sales cycles are shortening; the ability to close and ramp new business opportunities that are currently being pursued or that are in the final stages with existing and/or potential clients in order to achieve our Business Outlook; estimated revenue from new, renewed, and expanded client business as volumes may not materialize as forecasted or be sufficient to achieve our Business Outlook; the possibility of lower revenue or price pressure from our clients experiencing a business downturn or merger in their business; greater than anticipated competition in the BPO and customer management market, causing adverse pricing and more stringent contractual terms; risks associated with losing or not renewing client relationships, particularly large client agreements, or early termination of a client agreement; the risk of losing clients due to consolidation in the industries we serve; consumers' concerns or adverse publicity regarding our clients' products; our ability to execute our growth plans, including sales of new services; our ability to achieve our year-end 2007 and 2008 financial goals, including those set forth in our Business Outlook; risks associated with attracting and retaining cost-effective labor at our delivery centers; the possibility of additional asset impairments and restructuring charges; risks associated with changes in foreign currency exchange rates; our ability to find cost effective delivery locations, obtain favorable lease terms, and build or retrofit facilities in a timely and economic manner; risks associated with business interruption due to weather, pandemic or terrorist-related events; economic or political changes affecting the countries in which we operate; achieving continued profit improvement in our International BPO operations; changes in accounting policies and practices promulgated by standard setting bodies; and new legislation or government regulation that impacts the BPO and customer management industry.

Please refer to the Company's filings with the Securities and Exchange Commission, including the Company's Quarterly Report on Form 10-Q for the quarter ended June 30, 2007, the Registration Statement on Form S-3 filed on March 19, 2007 and the Annual Report on Form 10-K for the year ended December 31, 2006, for a detailed discussion of factors discussed above and other important factors that may impact the Company's business, results of operations, financial condition, and cash flows. The Company assumes no obligation to update its forward-looking statements to reflect actual results or changes in factors affecting such forward-looking statements.

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