SOURCE: TeleTech Holdings

September 26, 2007 09:15 ET

TeleTech to Host Luncheon for Philippine President

President Gloria Macapagal-Arroyo and CEO Kenneth Tuchman Discuss the Philippines as an Outsourcing Destination of Choice

ENGLEWOOD, CO--(Marketwire - September 26, 2007) - TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest and most geographically diverse global providers of business process outsourcing (BPO) solutions, announced that its Chairman and CEO Kenneth Tuchman is hosting a private luncheon today in honor of Gloria Macapagal-Arroyo, president of the Republic of the Philippines. On Thursday, the company is also participating in the Business Processing Association of the Philippines (BPAP) Summit. Both events are being held in New York City.

The TeleTech-hosted luncheon will highlight the relationship between the Philippines and TeleTech and provide guests the opportunity to engage in an open discussion with President Arroyo and Mr. Tuchman on the country and its economy. Tomorrow, President Arroyo will be the keynote speaker at the BPAP Summit, a conference designed to attract investors and other organizations interested in the Philippines BPO industry. At the conference, TeleTech's Philippines Country Manager Maulik Parekh will lead a panel discussion on setting up BPO operations in the regions outside metro Manila, the country's business hub.

TeleTech first expanded into the Philippines in 2001. Since that time, the country has become TeleTech's fastest-growing geography, boasting unprecedented growth from several hundred employees five years ago to 13,000 employees in 10 delivery centers today.

"Congratulations to TeleTech for being the largest BPO provider in our country," Philippine President Gloria Macapagal-Arroyo said during her recent tour of TeleTech's Philippine operations.

TeleTech's centers in the Philippines offer front- to back-office business process support to Global 1000 clients. The company's Filipino employees handle a variety of complex business transactions including technical support, claims and loan processing, online sales, and lifecycle customer management for leading companies in the telecommunications, retail, technology, insurance, and financial services industries.

"TeleTech's global sourcing model supports our clients' strategic initiatives to expand and diversify technical and customer support all over the world," said Kenneth Tuchman, chairman and chief executive officer at TeleTech. "Our expertise in the Philippines as the largest BPO employer, in addition to the human capital talent available and our longtime presence there, make TeleTech the ideal partner for companies looking to the Philippines as an outsourcing destination."


TeleTech is one of the largest and most geographically diverse global providers of business process outsourcing solutions. We have a 25-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base. We use Six Sigma-based quality methods continually to design, implement, and enhance the business processes we deliver to our clients and we also apply this methodology to our own internal operations. We have developed deep domain expertise and support approximately 300 business process outsourcing programs serving approximately 135 global clients in the automotive, communications, financial services, government, healthcare, retail, technology and travel and leisure industries. Our integrated global solutions are provided by 50,000 employees utilizing 34,000 workstations across 88 delivery centers in 18 countries.


This press release may contain certain forward-looking statements that involve risks and uncertainties. The projections and statements contained in these forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, performance, or achievements to be materially different from any future results, performance, or achievements expressed or implied by the forward-looking statements. All statements not based on historical fact are forward-looking statements that involve substantial risks and uncertainties. In accordance with the Private Securities Litigation Reform Act of 1995, following are important factors that could cause our actual results to differ materially from those expressed or implied by such forward-looking statements, including but not limited to the following: our belief that we are continuing to see strong demand for our services and that sales cycles are shortening; the ability to close and ramp new business opportunities that are currently being pursued or that are in the final stages with existing and/or potential clients in order to achieve our Business Outlook; estimated revenue from new, renewed, and expanded client business as volumes may not materialize as forecasted or be sufficient to achieve our Business Outlook; the possibility of lower revenue or price pressure from our clients experiencing a business downturn or merger in their business; greater than anticipated competition in the BPO and customer management market, causing adverse pricing and more stringent contractual terms; risks associated with losing or not renewing client relationships, particularly large client agreements, or early termination of a client agreement; the risk of losing clients due to consolidation in the industries we serve; consumers' concerns or adverse publicity regarding our clients' products; our ability to execute our growth plans, including sales of new services (such as TeleTech OnDemand™); our ability to achieve our year-end 2007 and 2008 financial goals, including those set forth in our Business Outlook; the possibility of our Database Marketing and Consulting segment not increasing revenue, lowering costs, or returning to profitability or the potential terms of a divestiture of this segment, which could result in an additional impairment of its long-lived assets; risks associated with attracting and retaining cost-effective labor at our delivery centers; the possibility of additional asset impairments and restructuring charges; risks associated with changes in foreign currency exchange rates; our ability to find cost effective delivery locations, obtain favorable lease terms, and build or retrofit facilities in a timely and economic manner; risks associated with business interruption due to weather, pandemic or terrorist-related events; economic or political changes affecting the countries in which we operate; achieving continued profit improvement in our International BPO operations; changes in accounting policies and practices promulgated by standard setting bodies; and new legislation or government regulation that impacts the BPO and customer management industry.

Please refer to the Company's filings with the Securities and Exchange Commission, including the Company's Quarterly Report on Form 10-Q for the quarter ended June 30, 2007, the Registration Statement on Form S-3 filed on March 19, 2007 and the Annual Report on Form 10-K for the year ended December 31, 2006, for a detailed discussion of factors discussed above and other important factors that may impact the Company's business, results of operations, financial condition, and cash flows. The Company assumes no obligation to update its forward-looking statements to reflect actual results or changes in factors affecting such forward-looking statements.

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