SOURCE: TeleVox Software, Inc.

January 17, 2008 14:06 ET

TeleVox Launches Online Patient Portal

T.LINK® Designed to Enhance Two-Way Communication Between Practices and Patients

MOBILE, AL--(Marketwire - January 17, 2008) - TeleVox Software, a leading provider of communication solutions, recently unveiled the latest offering in its expanding suite of healthcare communication solutions. The T.LINK online patient portal enables convenient two-way communication between practices and their patients regarding appointment notifications, billing, treatment and more.

T.LINK transforms a practice's website into an interactive tool for patients, helping them efficiently manage each aspect of their healthcare experience. Patients benefit from round-the-clock access to account information and can make secure online payments to the practice via debit/credit card or automatic draft. They can also receive e-mail appointment reminders, helping practices reduce no-shows and realize greater revenue from scheduled appointments.

"The convenient and interactive features of T.LINK will empower patients to take a more active role in their care," says Chad Greer, TeleVox's Vice President of Sales and Marketing. "T.LINK creates a win-win situation for both patients and providers, since the practice can now take advantage of the online portal to more efficiently use its resources."

Practices are expected to realize many other benefits after adopting the online patient portal. By exchanging appointment information online, staff members will significantly reduce inbound and outbound calls for the practice. Secure online payment options will reduce accounts receivable and eliminate the expenses associated with manual collection efforts.

T.LINK's focus on patient self-service mirrors a growing trend throughout the healthcare industry. In an increasingly competitive environment, patients have gravitated toward providers with whom they can quickly and conveniently share information.

"Today's patients are demanding more thorough interaction with the practice at a faster pace," says Greer. "TeleVox has listened to the requests of both patients and practices, and we're excited about offering T.LINK to meet and exceed each of those needs."

Since its introduction into the dental and orthodontic markets in 2003, T.LINK has experienced steady growth in popularity. T.LINK is expected to eclipse a user base of one million patients in early 2008. The system currently collects nearly $10 million annually in online patient payments.

Practices interested in adding T.LINK technology to their communication strategy are encouraged to call TeleVox at 1-800-644-4266 for further information.

About TeleVox - TeleVox Software, Inc., an affiliate of West Interactive Corporation, is a leading provider of communication solutions for the healthcare industry. With over 15 years of experience, TeleVox offers a full range of products, including outbound messaging, inbound IVR applications, online patient portals, on-hold messaging, and website design and hosting services. Supported by a state-of-the-art infrastructure, TeleVox solutions resolve time-consuming communication issues associated with appointment reminders, patient notifications and patient inquiry. TeleVox has a worldwide presence in over 14,000 practices and organizations and delivers millions of messages weekly via telephone and the Internet.

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